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Nice hotel in the centre of Birmingham. Rooms are ...

Nice hotel in the centre of Birmingham. Rooms are great, lobby is very nice and hotel staff are good, polite and helpful. So why one star? The concierge is difficult and disorganised. Despite paying for parking when I parked when I went to my car to pick something up he demanded payment again. He could not then find the information and it took ages to get sorted. And all I had done is visit my car - hadn't driven it in or out. Just did not make sense! Poor service and no trust!

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