They do not meet their agreements on a structural ...

They do not meet their agreements on a structural basis and are happy to blame subcontractors and then you end up in a vicious circle and box to wall culture. Employees who are on leave every week or sick or course so very difficult to reach. But if there is something to earn, they are the first. Establish agreements and, if permission is given, record the conversations, because it has turned out to be a very unreliable organization with a high degree of unprofessionality (it seems like a social workplace where people do not have to work to earn money).