We arrived at the hotel I and my partner, we wante...

We arrived at the hotel I and my partner, we wanted to celebrate 3 years, I ordered the room Dalkas, worth 1,700 shekels per night, dough did not ask me to pay directly to my partner something that was supposed to be a gift, we asked for ice room, we entered the room darkened our eyes, On the floor in the room are chewing gum, the sofa is broken, the phone is broken, mold is all over the bathroom, the bed is full of clothes, dirt all over the bed and the pillows are black stains on everything. On the Isrotel chain, we never had such a case, the clerk tried to smooth it out but did not give up I told him what I had seen, told him what I saw and after 10 minutes waiting he upgraded us to the suite even though we already wanted to leave and asked for the money and they really would not let us go easily, we agreed to go into the room, we asked for the ice that had not arrived yet, Clean and dirty. The air conditioner did not work and even though we called the reception to fix the air conditioner and the ice that did not arrive even after 20 minutes nothing changed and we just ran up to leave the hotel and go back to the center. The view from the hotel is not worth anything but a building site of the hotel .. I do not know how the food there but first of all it is important where I sleep at the level of cleanliness! Eli, the reception manager, tried to do everything to improve our stay, but the level of the hotel was not dependent on him. The hotel is rusty and broken, hoping that a hotel will come over Emma and grab Eli. Very disappointed I will not go back there alive!