We came here predominantly because we saw it was a...

We came here predominantly because we saw it was a well located hotel and looked fairly family friendly for our toddler. We were more than accommodates for here. The pool area was perfect for our little boy, the staff were always extremely friendly at all times and when our toddler unexpectedly fell ill and ended up in the BIMC hospital, the staff went out of their way to make our lives easier and our toddler comfortable until we were able to leave. I would recommend this place to families and will definitely return again. I hope the staff at the Hard Rock Hotel in Kuta get to see this and know how much we appreciated their happy disposition and assistance.