Very comfortable room for a overnight business sta...

Very comfortable room for a overnight business stay.
Booked extra room for elderly parents visiting us , the centralised heating didn't work in their room. The fact that they are very strict about check in times ( 2 pm only) and having a room that's got no air-conditioning and letting it out for fill price is a shame. If they knew that the air conditioning didn't work I don't see the point of letting that room out if it's not fixed. They did offer other rooms but we booked it so that it's close to each other, and by taking the other options that purpose was defeated. Accepted the two rooms close to each other finally and had to make a compromise. Felt a bit let down :(