Sent a written request, and electronic application...

Sent a written request, and electronic application to avoid having the water shut off 5 business days ago.
Some how this did not get processed and the water was shut off.
910 water shut off -915 called and made sure everything was taken care of over the phone (if I am not wrong a little more expensive...)
W\E at this point it s an emergency...

They said some one will
Be here between 930 and 1230

No one came... I called and let them know - and they said that some one did came - (they did not) we still had no water...

And they said that it s going to be an extra charge to send some one back for an activation...

I did all the steps possible to prevent this issue - the plumber had to leave ( and I had to pay him just to stop by) and the workers were all complaining about this issue...

We were unable to use toilets and sink to wash off...

This is unacceptable- specially that I submitted my application as indicated online and with ample time...

And I have called about 6 times in one day... yet this did not get done and the company now said they did...

How I m I supposed to feel good about the service we all need if the initial experience (the one that is most important has been so time consuming and costly)

Definitely wish the managers from who ever handlers this request reads about it and or his boss to see what s the disconnect - hope this is not the norm and that it s an isolated incident...