We arrived at the resort around 9PM. When we went ...

We arrived at the resort around 9PM. When we went to our room we quickly discovered it was not the room we paid for ( corner with fireplace / 2 queen beds) we were told that the hotel was overbooked this weekend and that our room was given to guests who arrived early. The bellhop was dispatched to guide us to the upgraded room.. not only was this not an upgrade, it only had one bed! To add to misery the room does not have internet connection. I have called 4 times and the response is the same I ll call IT . It feels like I paid 600/night for the Days Inn. The lack of customer service is appalling. If you are accustomed to 4 or 5 star hotels, do not come here.