Last year I booked with Redtag and service was gre...

Last year I booked with Redtag and service was great. I called them when I had questions and they returned my calls. This year it was horrible. I booked my reservation in between meetings at work I had full confidence that they would take care of my booking without any issues and if anything I can just call them back. But that was not the case this year. Once my meetings were done I called and sent several emails because I was worried about a few things and I wanted to confirm. They never called me back and did not respond to any of my emails. So disappointing. I will never book with them again. Being ignored after spending all this money is not a nice feeling. Very disappointing.