Elizabeth Himlie

Review of Eau Claire Ford

Went with my parents to buy a new Lincoln. They ac...

Went with my parents to buy a new Lincoln. They acknowledged there was a scratch that was on the suv and they would fill it in when we brought it back for the lifetime warranty. Needless to say they brought it in (was told that this warranty stuff was going to take about a half a day) so they got a loner and was going to come back up the next day to get it. They were called 2 hours later and was told it was ready. This process should have taken somewhere between 4-8 hours, no one can give the same answer to how long it takes to apply the stuff. They stated that it took less time because it was a new car, never mind you can only get this lifetime warranty when you buy a new car from them, so this shouldn t have been an issue. They did not fix the mirror right and we have been trying to get them to make it right. Seems like they don t want to do things correctly and will do what they can to save a buck. Not too pleased with the customer service and how they have been treating my parents with all this going on.