I have been a member for 35 years. I have always ...

I have been a member for 35 years. I have always had good service when I needed a road call until yesterday. I had a flat tire in Tappahannock Virginia at around 5:00 p.m. I called AAA and was told a technician was dispatched in Tappahannock at 5:18. I was also told that I would
get texts advising me of where he was and when I could expect him. I waited till around 6:00 and since I had recieved no updates, I tried to get back with a human being to find out what the problem was. Finally at about 6:40, I got to talk to a dispatcher. He said that they had sent an update at 6:36. I was on the phone trying to reach them at that time and had not seen the update. This guy told me the technician was 26 miles away and would arrive at about 7:30. I asked where he was coming from that it was taking from 5:18 to 7:30. He said Hampton Roads Lock and Key. I said, "you are sending a man fro, Newport News to change a tire?" I wondered why they could not find someone closer than 120 miles. He said that because Tappahannock is in their Tidewater division, they can't send anyone from Richmond or Fredericksburg. He didn't know why they couldn't find someone in Williamsburg, Glouchester, etc. Soooo, my grandson and I sat in a car with the motor running to keep warm for 2 1/2 hours while a guy drove from Newport News to change my tire. Apparently, they don't have enough people to answer the phone which causes long times on hold and they don't have enough service people to respond in a reasonable time. I was told that someone was going to call me today from customer relations. I havn't heard yet and it is 8:05.