Sherene Kershner

Review of Land Rover Bellevue

I love the Land Rover brand, but I must admit I've...

I love the Land Rover brand, but I must admit I've had a couple of snags with the 2015 Discovery I purchased 6 months ago. A difficult-to-diagnose problem was plaguing the car and I'd had it in for service a couple of times -- to no avail.

Once I reached my patience limit, I called my original sales person, Dario, at the Lynnwood (Seattle) store who not only remembered me, but my dog as well! (We have a Great Dane who we took on one of our test drives to ensure the cargo area would be a fit!) Dario put me in touch with the General Manager, Dmitri, who assured me they would be as aggressive as possible to help get me into a different vehicle I could trust and enjoy.

The process was lighting-fast and smooth! We quickly found an alternate vehicle (an LR4) that worked well and was actually a step up. Dmitri shaped the numbers in an extremely generous way so we had a minimal hit on the trade value of the Discovery, as well as a great deal on the LR4. We drove away after just one day of negotiations in a vehicle we are thrilled with and a deal we feel reflects their commitment to customer satisfaction and brand quality.

Rachel, our sales person, was incredible to work with. She also drives LR4s and helped us understand some of the personality traits and benefits of the beast. You can always tell when you're working with someone who has a passion for their work, and she LOVES Land Rovers. She was extremely patient with our 7 and 9-year-old kiddos - for whom it was a very long afternoon. I was charmed by her collection of photos of happy clients with their new cars cycling through the digital frame on her desk. Plus, she has been extremely diligent regarding follow-up on a couple of small, post-sale items - unlike other car-buying experiences where the sales person abandons you as soon as paperwork is signed.

I loved my experience at both Land Rover locations. It's pretty great when an organization can transform a disappointed customer into a raving fan after 1-2 days of intervention. My admiration for the brand (from sales and service to the vehicles themselves) has increased exponentially.

Here's a pic of our FIRST day with the LR4...