Erick Leon

Review of Cerritos Nissan

My Overall Experience with the maintenance team wa...

My Overall Experience with the maintenance team was unacceptable. Cerritos Nissan highly recommended me to purchase a Service package that will cover my oil change plus multiple inspections (Complete major service). Knowing the great conditions of my truck maybe it wasn t necessary. Trusted the professionals and I went all in. I feel extremely upset after being tricked and lied to. The Technician stated that my windshield wipers were in great condition, me knowing they were damage. Plus the tire rotation was part of the service and wasn t done. I had to drive back for them to complete the job. What else did your technician missed? How do I know if the technician completed the throttle body, fuel induction service? I m sure I am not the first that has been lied to. Just because the vehicle looks new, not everything wasn t check as promised. By the way Paloma was professional, knowledgeable, friendly and answered all my questions. Just lost a loyal customer.