The insurance is not as good and prompt as they ad...

The insurance is not as good and prompt as they advertise on Media, they are misleading us.I reported an accident and took my car for assessment a week ago, I have not received any communication ever since.

I decide to call today and the agent told me the reason for the hold up on my insurance is that I should have said I had insurance the previous 4 years before I signed with them. How is that relevant to claim? Did I have to call to get feedback?. He further advised that my administration will take another 4 days to get sorted admin sorted, so already 2 weeks just to process the claim

They are now trying to find an escape to cover the claim, so dodgy and so unprofessional. I would not advise anyone to take this insurance