Aimie Thomas

Review of alliance chevrolet

I bought a car from them in 2015! Unfortunately, I...

I bought a car from them in 2015! Unfortunately, I was in a car accident at the beginning of August 2019, the car I had purchased from them was considered a total loss. I contacted them about 10 days after my accident about a used SUV they had on their lot. Madison, contacted me about a test drive and I told her I had to wait a couple of days due to not having transportation. 2 days later, I noticed the car was no longer on the website. I contacted Madison again about the test drive and she informed me the vehicle had been sold. Ok no big deal. Meanwhile, Mark Eberling (the Sales Manager), had emailed me asking if there was any way he could help me. I explained to him about the SUV being sold. He then started working to look for a similar vehicle for me to purchase. He contacted me that day and said he had a similar vehicle and asked if I was interested. I replied yes via email and asked when I could come to test drive the vehicle. The next morning he responded telling me that vehicle had also been sold. After several exchanges of emails regarding what my husband and I were seeking in said vehicle, he said he would let his buyer know. That was August 16, today is September 9 and he has yet to contact me. I really wanted to purchase from Lavery again since we had such a good experience the first time. I cannot say I will ever purchase from them again. My husband and I went to Sarchoine s in Randolph and a bought a brand new 2019 Equinox, which is what we were looking for. It s unfortunate that no one ever contacted me back from Lavery s. They could have received my business, but at least I now have a new car!