My otherwise uneventful stay was completely ruined...

My otherwise uneventful stay was completely ruined by the overzealous staff at the front door. After staying the night there, I had left my bag with the concierge. However, when I went to pick it up, I was not allowed in to the hotel, nor was I even allowed to use the toilet in the lobby. This came as a surprise to me as every other hotel I have stayed at does not have this policy. However, the Hyatt Regency in Birmingham does not seem to have any consideration for its guests. This was in stark constant to the service at the Radisson Blu, which was exceptional. The Hyatt also seems to have a policy in which they start to clean the rooms at 9am which I found a tad early. The breakfast was expensive but bland. However the bar does have a nice selection of whisky. After staying there 3 times, I feel my money would be better spent staying at other hotels. I would recommend the Radisson Blu.