Does anyone know the two ladies that are in charge...

Does anyone know the two ladies that are in charge to "supervise" residential the Trash pick containers from Republic Services? Well These ladies whom team up one as an assistant (Joana) and the other one "the supervisor" Rebecca..who they are supposed to fix the issue when the trash pick up truck driver from Republic intentionally does not pick up the containers...it happened that I have been Missed very frequently for 15 years until I could not take it anymore and thes ladies (Joana and Rebecca) instead of listening to me (since I am the aggravated customer who pays part of their salaries from my never missed payments) turned against me! and instead of correcting the driver of Republic...they blamed me! can you imagine? and they sounded very threatening! I mean..Do we need "our service people" from the city to turn on us? if someone has had a similar experience...please send them letters or let's give them bad reviews!