A really nice stay, and they're clearly working ha...

A really nice stay, and they're clearly working hard with the difficult covid situation to make things feel normal.

However, we paid for an upgrade to a room with a view, the view was magnificent, but the outside of the window was filthy - which made it difficult to see through. We raised this on checkout, and were refunded the upgrade cost, so it only takes it from 5* to 4*.