Jenny Kim

Review of Omni Mount Washington Resort

Although it is a beautiful historic hotel, it is i...

Although it is a beautiful historic hotel, it is in need of major renovation, especially the heating system in the rooms. The radiator in our room made loud clinging and pumping noise that awoke us throughout the night. We had to turn the pump/heat off the second night and sleep in the cold room. The staff at the front desk were very slow in responding to requests and although the room controller changed our room the next day to the room we had requested online, we had to wait till 4pm the next day (only to be in the room that had problems with the radiator). The hotel gave us 1 night complementary but it hardly covers the inconvenience and horrible experience we had at the hotel.