Candy Webb

Review of HIlton London Paddington

Our experience with this hotel was terrible from t...

Our experience with this hotel was terrible from the time we checked in. 1 of our rooms had no lights and the room was dirty but we couldn't see because there were no lights. Called front desk but they only answer from 9 to 5. Then they lock my 80 year old Aunt out of her room for over an hour until I had to go to from desk and sort it out (a booking error on their part) and when we complained Eric the manager did nothing. And I am still waiting for the hotel to respond that was 4 days ago I'm beginning to wonder if Hilton is aware of this situation at this hotel no one cares about guest. Or is this Hilton's way?