The airport shuttle was booked a year ago accordin...

The airport shuttle was booked a year ago according to Brian, Manager during the timeframe I needed to make my flight. I m here with 130 staff. If they knew a year ago they already booked their shuttle and they knew they might have a few of the 130 people from my group needing a ride to the airport....why wouldn t you be proactive and let customers know in advance so hey can plan their flights accordingly OR offer another solution to LOYAL repeat patrons! All I got was I m sorry . Poor management Hilton. I expect higher standards than that.