I have been buying Hall wine for several years, bu...

I have been buying Hall wine for several years, but had never visited the winery. We finally made it to St. Helena and I arrived at Hall without a tour reservation but they were great to fit us in. Had a fantastic tasting with Lauren - really great experience with her!

Where things went wrong? We purchased some wine ($325 worth) and were told it would be shipped to us. Every other winery we visited and bought wine at shipped their wine within 1-2 weeks.

It has been 2 months and nothing. No communication. I emailed Lauren, and I know this is not her fault, but was advised it would be coming soon. Still waiting.... I would really like to replace my 3 star review with a 5 star review for how good Lauren was as a tour host. Everyone LOVED her. But, if we pay for goods, why haven't we received them?