Wow, the absolute worst, most disorganized public ...

Wow, the absolute worst, most disorganized public utility company EVER. I came home after a 12 hour day with 2 kids under 6 to no running water in the house. After finally discovering that the city had shut off our water, I called and spoke to the RUDEST "customer service" rep I have ever spoken to. Scott is a nightmare. I can't believe they've put him in charge of speaking to people. He kept telling me that we were "on the bad list," literally his words, and that they had shut off our water for non-payment. Meanwhile, I have proof that the payment was made 3 weeks ago. They didn't bother sending any type of warning of interruption of service. No phone call, e-mail, text, letter, nothing. So after he raised his voice to me and spoke over me at every turn my husband got on the phone and was somehow able to get a hold of a decent human being on the phone who sent someone out to turn the water back on within the hour. So yes, Scott, there WAS something you could do, you just chose to be an awful person instead. Someone please get Scott the proper training he needs to speak to people in a respectful manner. I tried calling today to complain about last night's disaster of an evening and see why no one bothered to contact us if they had had an issue with our payment, but mysteriously, the line keeps disconnecting after putting me on hold for several minutes each time. Just the WORST.