You can t pay your bill over an automated phone sy...

You can t pay your bill over an automated phone system outside of businesses hours. Makes no sense. They need get up to speed for their customers.
They also send a letter out of you pay late reminding you that they are a non-profit and how much late payments affect that. Please. Just because they might be a registered nonprofit doesn t mean someone is making obscene amounts of money. The rates for electric in Anaheim are far higher than any other city I ve lived in. The letter seems like a crooked attempt to guilt people, if people are late- charge a late fee. Don t bother sending out some silly appeal to pitty letter. It s awkward.