Ann Webb

Review of HIlton London Paddington

Everything from check in to check out was a comple...

Everything from check in to check out was a complete disaster. We booked 3 rooms for 2 nights. One room was filthy and had no lights for most of the stay. And our 80 year old aunt was locked out of her room and was made to sit in the lobby for nearly 2 hours!! Not to mention the extremely rude staff and not being able to reach the front desk after 5pm from the phone in the room. The daily rates we were charged did not match the service we received!!