Sol & Noruega

Review of HIlton London Paddington

Wasted christmas holliday!

Wasted christmas holliday!
The last two years we decided to spend our christmas holliday in London. Last year 2017, we celabrated on Hilton Canary Wharf with our kids, and it was absolutely fantastic!
This year, my partner made the reservation on Paddington, without my aproval, and to be honest, I could sense, that it wouldn t be the same as 2017. We tried to cancel the booking, but they refused to give us all refund. So, we hoped for the best and went to our holiday in Hilton Paddington anyway.
I booked the Christmas dinner for 25/12 night, and we dressed very nice expecting to have it as Christmas is about.
Unfortunately, what I had feared the most, came true! The tables were naked, and the employees overwhelmed, even though the restaurant wasn t that busy. We had paper napkins, and the order took ages to come. The employees were more busy talking and discussing to one another, rather than paying attention to the guests. Some were laughing loud with one another, while one was struggling to clean some tables.
We felt like they were doing us a huge favor and serving some left over for Christmas Dinner. The people on the bar, have absolutely no clue on how to mix a drink/cocktail.
Wast of time and money, and huge disappointment on a date which was supposed to be special for us.
Not to mention we are paying for airline etc, to have such awful experience.
Pictures and videos were taken to compare with our Christmas 2017 on Hilton Canary Wharf.
Improvement in all aspects is needed pretty soon.
It is probably good hotel, for those who needs bed and breakfast, just to get to their offices next day.