Peninsula Light is a horrible company. We live on ...

Peninsula Light is a horrible company. We live on a house built in 2001. A little over a week ago we lost power to most of ours house. We called peninsula light and they came out and told us that we have a wire underground between our house and the transformer that is damaged. We have never dug around this area and have no trees near it. We would assume that this is not our responsibility however they gave us a paper to sign saying that to give is a service saver so that we can have power we must agree to get it fixed ourselves and hire a contractor. On this form was a page of recommended electricians that we should call. This form was ready to go but it seems to me that it shouldn't be a common occurrence. Anyways, eventually we signed the form to get the service saver after calling a company saying that it would cost $500-$600 to fix. Let me remind you that this is not a problem we at all caused. We didn't put the wires in the ground nor have we dug anywhere close to that area. Well we were just on the phone with the company that is going to come fix it and the situation hasn't changed except for some reason the costs is more expensive. Let's just say I'm very upset at peninsula light so I decided to go to their Facebook page and read some reviews. I see that peninsula light took care of this same issue (except this person did have a plumbing company cause this damage) for someone else in December of 2016. Why are they not willing to take of their problem. We shouldn't be responsible for wires between the house and the transformer.