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Average ratingGreat
4.2/ 5

Based on 172 reviews

569%
413%
33%
24%
111%
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What reviewers say about Zouk

Generated with AI from 172 reviews on Trustburn · updated yesterday

Customers generally praise the stylish design, quality, and value of the handbags, though some note issues with delivery timing and customer service responsiveness.
What does Zouk do?

Zouk is a company based in Mumbai, India, that manufactures contemporary 100% vegan bags using Indian handcrafted fabrics.

Are there any complaints about Zouk?

Yes, the lowest-rated reviews mention complaints about poor after-sales service, unresponsive customer support, delayed deliveries, and a lack of trustworthiness regarding refunds and returns.

AI-generated from reviews on this page. Verify anything important with the company directly.

Soma Singh
Reviews 1

It's awesome, best tote I ever had ,so spacious and steady, the fabric ,the colour ...love for abstract...love all the collection ..happy to add 1 more to my zouk bag in my collection...super happy ...delivery was super fast and highly recommended to all..#madeinIndia..

Anitha R
Reviews 1

These people are worst in delivering the products. We have ordered two wallets and received only one.
After providing all proofs they didn't give proper answers. After we provided Google reviews we got the product. And we got a comment that don't give false review from their side but we gave only true reviews
Their delivery is very worst

Sushma Rao
Reviews 1

bought this 2 months back, used it sparingly for carrying a small 14 inch laptop and its charger. ie it. nothing else. and today the handle just snapped , and my bag fell down laptop and all. complete waste and terrible quality for the amount being paid. extremely disappointed.

Tabassum Shaik
Reviews 1

I placed an order for a wallet on 22nd March and recieved an email on 24th March that the product delivery will be delayed. I have not received the product till date and not a single email keeping me posted about they delay or even the expected date of arrival. Can someone check my order status please and send me a mail. Order number is 25239.

Soundarya sweetheart
Reviews 1

The product is really good.. I thought product to my home town(kgf) wil not be available but I mailed them n the person said that the product is available n ordered them.. I got my product in 10 to 1w days.. delivery was delayed except tat .. everythng was done so well.. thy keep replyng to our queries then n there .. it's trustworthy.. thought I was the beginner in online shopping I was worried to order but I'm super happy Abt the product..

Ayushi Bindal
Reviews 1

I ordered a laptop Bag and a wallet #119900 and I received only the laptop bag although I had prepaid for both the items. I have been mailing and calling since the time I received the package but nobody is responding. Is this company a fraud? How can get a resolution or file fraud against Zouk?

Kee M
Reviews 1

Update: Edited my previous review as my issue was resolved by Zouk.

I bought a laptop handbag and passport holder from Zouk(online) and had issues with their delivery service. When I reached out initially to Zouk , I received no response and their delivery service was unreachable. However after I wrote the google review, Zouk reached out and fixed the issue with the delivery service. I received the products and they appear to be of decent quality. The handbag had a bit of a rubbery odor. Hopefully airing the product will fix it.

Anannya Nagabhushan
Reviews 1

Sorry! But the truth is that they are very careless about the orders.
Probably they don't know anything in business or they cannot handle it.
An order was placed for two wallets by paying full amount. Later i received only one wallet.
When i got back to them , they ask me for proof. First of all how can someone be so irresponsible about the orders placed. ? Later i sent them all the proofs (Invoice stating only prod received, product photo, Amount paid & so on) So they tell sorry we will send u at the earliest. Later when i ask them to share the tracking details, there is no response from them . i Have sent some 3-4 emails and still there is no reply. Later i added a review on google and i got response to my mail , the next second that they have sent . and also asking me to not add false reviews anywhere.
and they have even disabled the comment section on insta! They are active on fb but they don't reply. I even asked for refund. Still there was no reply! Seriously worst worst & worst service.

Revati Ramesan
Reviews 1

I purchased a wallet from their store. it was too big for me to use and therefore, i asked for a return or even exchange of the product. What am i supposed to do with a product i have no use of.

The customer care team has stopped replying to my mails. i dont know what to do

stuti gupta
Reviews 1

I don"t even feel like giving one star. Worst experience ever. They send me my bag late, and was defective, they ask me to courier the defected bag back to them. After i send them back the damaged, they did't send me new bag nor refunded my money till the date, upon that they don't have shame to reply to mails i send. ZOUK the entire team is fake. NO responsibility towards their customers and no professionalism they don't have courtesy to reply. Will never recommend to anyone waste of time and money.

Divya Anbazhagan
Reviews 1

I have ordered a zouk laptop bag yesterday with no COD option and i have paid the amount, but there is no message or number given to know about the shipment. Can anyone know how to approach?

Even though late i thought i should update. I received the bag on time and i liked it a lot.

Dakshata Gulkhobare
Reviews 1

I read Google reviews for Zouk after placing my order for a bag and a pouch. I was very apprehensive after that and was wondering if I was going to receive my order. Out of apprehension I emailed the customer service and was told that the bag I had ordered was out of stock, but gladly in short time they emailed me saying that they have arranged the bag for me and I'll receive the order soon. After one more follow up after this email I received my bag and the pouch. I totally love both - The bag and the pouch. Customer service was good. I would give them a benefit of doubt on the delivery issues, probably because they are a new company or a single person is handling multiple things. The product is worth the money. I dint have bad experience with customer service. Reducing one star as I had to send a couple of follow up emails. I reckon if the brand works on their flaws they are a worthy brand to buy products from. I wish them all the best. I may order one more product next month. I have posted a picture of my bag in the photos section.

Priyal Desai
Reviews 1

I ordered bucket bag and got it delivered on time. I am giving 2 stars because the bucket bag which I got is not same as it was on their site, I wrote EMail, Tweets etc to reach them to get it replaced or at least a reply but there is no response, not a single reply. They should atleast respond to customer feedback and try to get it solved.

Prakriti Saha
Reviews 1

Had ordered an office bag and a wallet. Received it within 3 days. It was a pleasant surprise to see such prompt delivery. The bag and wallet is exactly as shown in the website pics. Just wish one pocket was there outside to keep change which is very important for a person like me who uses public transport. Otherwise everything else is great. The bag, the inside laptop compartment which I use to keep my ipad and the small pockets. The wallet is big and can be used to store lots of things including my 6 inches phone. All in all loved the products specially the beautiful colour combination!!!

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About Zouk

100% Vegan bags from India. We make contemporary bags from Indian handcrafted fabrics. We have a strong manufacturing base in Mumbai

Website
zouk.co.in