Web Africa

3.6 · 2004 reviews
webafrica.co.za Write a review
martdlr187
Reviews 1
2025-08-03 12:38

Webafrica sucks

Signed up for internet, never received anything, however I was debited, and now it's been weeks to get my refund, still waiting

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Leigh Pentz
Reviews 1
2024-02-10 08:20

Absolutely useless, the WhatsApp service is a comp...

Absolutely useless, the WhatsApp service is a complete joke. Tried to move my account to a new address no one knows what to do got a different answer with every agent I spoke to. Finally tried to cancel the subscription even worse luck took 10 days talking to complete idiots that just passed me on f...

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Kevin Reynolds
Reviews 1
2023-02-17 09:37

BAD SERVICE

I requested assistance yesterday morning by utilizing the useless BOT, as I could not get access to the internet. More than 24 hours later and still no response from a WEBAFRICA representative. Due to urgency I resolved the issue myself. In the interim, I received at least 10 statements for January...

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bulie.msutwana
Reviews 1
2022-03-27 14:05

VUMA is the best!!

Excellent and efficient crew, just in +_2 hours they at my place, installed, clean up and boom I’m connected and my kids are enjoying it big time Thankyou VUMA👌👌👌

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Hazel Reddy
Reviews 1
2022-01-17 08:09

BLOWN AWAY

I was totally stunned when I received a call jst an hour after application. The tech Team was at my door n installation of my fibre was done ..well done .
Outstanding response all round.
Thank u

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Ronell Naude
Reviews 1
2021-12-10 12:31

Good Service

Signed up with them while our complex was having Fibre installed. Received constant updates on what was happening and 3 days after my ONT was installed received my router and was live with Fibre, with the speed I'd signed up for. Happy with the service received.

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leroy.jacobs
Reviews 1
2021-10-04 13:42

WebAfrica has shocking customer service. I moved h...

WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out Frog...

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Lyndon Fredericks
Reviews 1
2020-10-28 23:52

I'll be honest. The absolute only reason why I'm l...

I'll be honest. The absolute only reason why I'm leaving a 5 star review is because of your employee Nasreen who has time and time again gone above the call of duty to help me (even though the issues I've had were never in her department).

Today I contacted Billing with an issue I was having, and...

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Aasim Williams
Reviews 1
2020-10-28 20:43

i currently have my own personal telkom LTE packag...

i currently have my own personal telkom LTE package with you guys i have no problems. I even got my company to join webafrica with the MTN LTE so i can work from home. So im really liknig webafrica. To top it off i even pre ordered my fibre package with webafrica because that was the best deal i saw...

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Catlyn McDonald
Reviews 1
2020-10-28 09:17

Openserve and Webafrica have done a hellova job....

Openserve and Webafrica have done a hellova job. Wizard-like I dare say - with a cup of ninja reflexes climbing the leaning pole of telecommunication Pisa . Second time I have used them and not one bad ounce of Fibre (see what I did there?)...

Great deal - exceptional service. 15/10 would reco...

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Cailin Classen
Reviews 1
2020-10-27 13:22

I HAVE CANCELLED MY SERVICE WITH WEBAFRICA IN JULY...

I HAVE CANCELLED MY SERVICE WITH WEBAFRICA IN JULY OF 2020 for one reason: they charged me for installation that has never taken place. It's currently November of 2020 and I still need to go through the cancelling process with their incompetent and unhelpful team because they are STILL debiting me e...

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Kaashief Salie
Reviews 1
2020-10-26 20:18

2020-07-24 --- TODAY WAS A GOOD DAY. we arranged f...

2020-07-24 --- TODAY WAS A GOOD DAY. we arranged for a telecon and this person was good. issue seems to be resolved. i will monitor. I just wish it could have happend EARLIER.
FIBRE SLOW SPEED ISSUE with >100 email correspondence & >15 tickets -- GUYS CHECK YOUR SPEED.
2020-07-23 --- agent will ...

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Henk Versluis
Reviews 1
2020-10-26 18:40

Absolutely disappointed with the service I have be...

Absolutely disappointed with the service I have been receiving. I have notified WebAfrica that I will be moving to a new apartment more than 4 weeks ago, and since then I have received NO updates on the installation in the apartment. It is IMPOSSIBLE to talk to someone over the phone, and the WhatsA...

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Somesh Barnes
Reviews 1
2020-10-25 11:38

We have had the most unfortunate experience at Web...

We have had the most unfortunate experience at Web Africa. Impossible to get a hold of anyone who can assist. Changed from Telkom to Web Africa. They charged installation fee when we had already had fiber. We are still awaiting a refund. We applied for a 40Mb line but line is currently on max 7Mb!...

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Adriaan Jordaan
Reviews 1
2020-10-25 04:50

Once I had ADSL fast and reliable then Webafrica s...

Once I had ADSL fast and reliable then Webafrica sold me fibre slow and unreliable. But by changing the internet router they supplied with my old router everything went smooth again. But I have emailed numerous times about the fact that something is wrong and no pleasing response was supplied and no...

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Craig Van Rensburg
Reviews 1
2020-10-25 01:02

Incredibly poor customer service. I'm having a har...

Incredibly poor customer service. I'm having a hard time believing the positive reviews that say otherwise. I can understand if call centers or other departments are busy, but the follow up rates are non-existent. Being able to speak to someone should never be this difficult.

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Taslim Bello
Reviews 1
2020-10-24 19:58

There was a bit of bottleneck while I tried to act...

There was a bit of bottleneck while I tried to activate my LTE service from Webafrica.
I fought with mails and was even ready to discontinue my subscription with them.
But their dedicated staff stood strong all the way and I'm enjoying a cool internet connection.

Keep it up guys.

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Nathan Morgenrood
Reviews 1
2020-10-24 08:36

Really affordable and easy to get going. Whenever ...

Really affordable and easy to get going. Whenever you hit a speedbump their staff is friendly and eager to help via Calling or Whatsapp. I had queries regarding my billing and was assisted via Whatsapp by one of their friendly agents called Mekayla Koen who was very professional and helpful, she qui...

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Phumudzo Ramabulana
Reviews 1
2020-10-24 04:58

No help. Everyone I talk to regarding my query on ...

No help. Everyone I talk to regarding my query on the WhatsApp chat say "it is out of my expertise" and the provisioning team will contact me. When? Why have they not after such a long time and after so many attempts?
Update : to this day I am still waiting for assistance

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Arthur Keizer
Reviews 1
2020-10-23 22:41

I am trying for more than a month now to get my fi...

I am trying for more than a month now to get my fibre reconnected. Webafrica blames Vumatel and just promisses that Vumatel will contact me, Vumatel never calls. Trying to get through to the helpline is horrible, and the whatsapp bot is just what it is , a bot...

I am looking for a new service ...

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Insaaf Isaacs Baradien
Reviews 1
2020-10-23 22:22

After being utterly disappointed by another servic...

After being utterly disappointed by another service provider (better not to mention any names).
I couldn t wait any longer as fiber was basically a need at this point (working from home due to COVID-19). I tried WebAfrica and decided to give them a try and WOW! Immediate call-backs, applications fo...

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Brent Baiman
Reviews 1
2020-10-23 17:52

Brilliant all round experience with Webafrica , fr...

Brilliant all round experience with Webafrica , from sales staff ,tech support to the user friendly web dashboard not forgetting the incredible line speeds perfect for streaming,gaming & any other day to day web surfing required.Great service!

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Grace Coates
Reviews 1
2020-10-23 11:36

EDIT: Thanks Web Africa for your swift reply to my...

EDIT: Thanks Web Africa for your swift reply to my negative review. Perhaps you could just as swiftly dig up ticket number 834384 and fix my original problem? It has been longer now than the 48 hours in which you promised to respond to me. Since you managed to reply to my one star review in less tim...

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Rachel Moiloe
Reviews 1
2020-10-22 09:20

Order process simple delivery simple activation ...

Order process simple delivery simple activation what a painful process. I was honestly ready to cancel. I was close to just crying but Rory could relate and was so empathet I couldn't even be mad, then Carla felt my pain and escalated. Shane was super cool through out my rants and stayed on with ...

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S
S R
Reviews 1
2020-10-22 07:54

After such good initial service

After such good initial service
, I wanted to upgrade and....

CDG84

re; line upgrade

for the last three days i have been given the run around on my upgrade from 100mb fibre to 300mb fibre and already been billed for a service i do not have. Please ensure that I do get my 300mb fibre timeou...

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Jans Muts
Reviews 1
2020-10-22 07:46

Even after escalating my issues right to the top, ...

Even after escalating my issues right to the top, they still could not get it right. Webafrica seems to enforce a corporate culture in terms of which their client is always wrong. There is absolutely no client loyalty and I will now vote with my money and take my business elsewhere. @WA - Here is a ...

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Personal Email
Reviews 1
2020-10-22 00:33

POOR CUSTOMER SERVICE - waiting for over a week to...

POOR CUSTOMER SERVICE - waiting for over a week to have internet access. Infrastructure up & running but still Webafrica claim not active. No feedback from them after numerous email tickets received. Received billing for the service yet no router has even been delivered, yet they claim delivery with...

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Gillian du Toit
Reviews 1
2020-10-21 22:01

They only tried to help me once I cancelled with t...

They only tried to help me once I cancelled with them. But for the 2 years I was with them and multiple calls they could not do anything. I have changed to home connect and dropped from a 50 mg line to a 20 mb line and strangely I have a better connection. With webafrica on a 50 mg line I was not ge...

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Anwar Sedick
Reviews 1
2020-10-21 20:16

I love everything about my fiber package with the ...

I love everything about my fiber package with the exception of the poor service from webafrica. On 3 occasions tried to speak to a technician via their whatsapp portal, to no avail. The webafrica website does not answer all the questions i have. Payment method needs upgrading for immediate payments ...

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Zoe Bernickow
Reviews 1
2020-10-21 08:03

I had a problem with my fibre. I contacted my ISP ...

I had a problem with my fibre. I contacted my ISP and they came out the same day to investigate. They found that my line was dead and traced it till they found the problem. There was a break in the fibre and they sorted it out immediately. They even came back to my residence to find out if it was wo...

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Kelly Reggan
Reviews 1
2020-10-20 20:52

Hi I will be lying if I say am not impressed by th...

Hi I will be lying if I say am not impressed by the services I have gotten, sign up without minutes, my application was accepted and I got an email, next day got a call for an appointment for 2pm today instead I got a call early as 10am if they can come through 40minutes later, my wife called me and...

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Hout Houtzamer
Reviews 1
2020-10-20 20:40

I had Fibre installed with Vuma. I waited 72hrs fo...

I had Fibre installed with Vuma. I waited 72hrs for my username and password. I dealt with 2 whatsapp consultants before it was sent to me and all I was told was it would be sent in 24hrs. I then dealt with Augustine, she promised to sort it out and she did. I tend to find I always have to sit on W...

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James Heffer
Reviews 1
2020-10-20 13:15

WebAfrica has one the best customer services I've ...

WebAfrica has one the best customer services I've experienced with an ISP. When I've phoned, I've managed to actually get through and speak to someone who was able to help me. Their services are also pretty good, haven't had any issues with them yet. Much better than my previous ISP, homecloudz... W...

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Jerry boy
Reviews 1
2020-10-19 11:04

Hi there, the process went smoothly and I received...

Hi there, the process went smoothly and I received my order within the prescribed time frame. And I had a courier tracking code to check where my parcel is at which is great. But in the real world I wont be checking that tracking all the time and will just expect it to come to me soon. And there's w...

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Hendrik Louw
Reviews 1
2020-10-19 09:11

WebAfrica Support: The level of disappointment in ...

WebAfrica Support: The level of disappointment in the service is extreme. The call centre process is not at all working. I spent hours on the line last night and today. There has been no delivery on the call operator's commitment to resolve OpenServ query or at least provide feedback. Nobody is answ...

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David Steenkamp
Reviews 1
2020-10-19 02:46

23kb/s download speed.

23kb/s download speed.

Whatsapp support takes 2 hours for a responsive. Actual troubleshoot takes an hour or two. Done this two times.
Technicians either unprofessional or not trained properly. Solution to all your problems: switch router off - remove sim - restart router.
I have to do it 5 tim...

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Nicholas Johnston
Reviews 1
2020-10-18 18:07

I contacted WebAfrica support recently to address ...

I contacted WebAfrica support recently to address the incredibly slow internet speeds I have been experiencing after 6pm in the evenings. A speed test indicated that i was only getting under 20mbps on a 100mbps line. Firstly what was incredibly frustrating was that I had to wait until the next morni...

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Francois Jooste
Reviews 1
2020-10-18 12:43

Unacceptable amount of time taken for installation...

Unacceptable amount of time taken for installation / delivery. My flatmate and I requested a fibre installation which was not able to be done due to a fibre box (octotel box) not being present on the site of the apartment - understood, and we provided all documentation needed to install the box. How...

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M
Michelle Belle Dean
Reviews 1
2020-10-18 12:41

Literally the worst company I have EVER encountere...

Literally the worst company I have EVER encountered!
Wish I could give them negative 5 stars!
They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words.
I have called hundreds of times; bee...

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Ronel Thompson
Reviews 1
2020-10-18 07:58

I would like to say thank you for the excellent se...

I would like to say thank you for the excellent service I received from Amanda James in the technical support department. Would have loved to tell her manager to give her a raise, going the extra mile for a customer. Thank you Amanda

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Cobus Muller
Reviews 1
2020-10-18 07:03

Good day all. When it comes to ISP's we all have ...

Good day all. When it comes to ISP's we all have a look at the price, speed, the FUP and ISP of the year. But never look at heart. Webafrica has heart to listen and understand what we want and what we need. Keep up the great job team!!!

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Lesley Albertyn
Reviews 1
2020-10-18 02:01

The support for WebAfrica is a joke. Been trying t...

The support for WebAfrica is a joke. Been trying to get some help since Saturday. Only way you seem to be able to get hold of them is through their Whatsapp chat. I have spoken to about 5 to 6 agents on whatsapp and not one has helped me. I am waiting for callbacks that never call back. Been trying ...

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