Francois Jooste

Review of Web Africa

Unacceptable amount of time taken for installation...

Unacceptable amount of time taken for installation / delivery. My flatmate and I requested a fibre installation which was not able to be done due to a fibre box (octotel box) not being present on the site of the apartment - understood, and we provided all documentation needed to install the box. However, whenever we contacted Octotel and Webafrica regarding the installation of the fibre box - they were never able to provide an answer of when it could be done. After a month and a half - we decided to cancel the fibre box installation as it was taking far too long and our time was being wasted - with no certainty from Webafrica (Who was arranging all) for when the installation will take place. We decided not to give up hope on Webafrica just yet, and opted for an LTE package which we requested 2 weeks ago (10 working days). We completed the Rica on the day of application. It took an entire week for Webafrica to process the Rica (Confirmed over phone call) and have still not received the Rica confirmation email. We have also not received the delivery of our router, and this has taken disgustingly long. On a final note, when we asked if we could collect the router from Webafrica it was stated that is has to be delivered - even though the offices are within 5minutes driving distance. Webafrica expects you to pay R210 for this delivery. And the final straw? The terms and conditions state that YOU have to drop off the router at THEIR offices when you cancel your contract, however, they won't let you pick it up from their offices - and when asked for a reason they are not able to give a reason. Absolutely ridiculous. Disgusting service provision, and we haven't even started using Webafrica as an ISP.