Web Africa Review

Absolutely useless, the WhatsApp service is a complete joke. Tried to move my account to a new address no one knows what to do got a different answer with every agent I spoke to. Finally tried to cancel the subscription even worse luck took 10 days talking to complete idiots that just passed me on from agent to agent. Also they don't tell you when you cancel you have to go return your router to some place in Montague where another rude lady trues to assist you if you do not do this they bill you a 1000 after billing you for 2 month after you try to cancel. I will never recommend web Africa to anyone and I will make sure every one I know passes on the message,to how useless web Africa is!!!!

I requested assistance yesterday morning by utilizing the useless BOT, as I could not get access to the internet. More than 24 hours later and still no response from a WEBAFRICA representative. Due to urgency I resolved the issue myself. In the interim, I received at least 10 statements for January, as I mistakenly and only once selected statement in the "BOT" chat. Technical support is non existent. This is based on my previous request for technical support, where I had a similar experience : I had to make complaints before I got service.

A Totally Ticked Off Client

Excellent and efficient crew, just in +_2 hours they at my place, installed, clean up and boom I’m connected and my kids are enjoying it big time Thankyou VUMA👌👌👌

I was totally stunned when I received a call jst an hour after application. The tech Team was at my door n installation of my fibre was done ..well done .
Outstanding response all round.
Thank u

Great service every time I got a problems with the product I whatsapp them and the tegs sort it out. And the agent's that help over the phn keep up the good work I don't remember you're names but thanks alot.

Signed up with them while our complex was having Fibre installed. Received constant updates on what was happening and 3 days after my ONT was installed received my router and was live with Fibre, with the speed I'd signed up for. Happy with the service received.

WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out Frogfoot isnt in the new location at all and only received the comms a month later. Then the agents messed up the date of cancellation and my service at the current addy was 15 days ahead of schedule. They were unable to reconnect my services and advised the only way to get it reinstated was to request a new line all together. This meant that they sent me a new router and billed me for it, while reconnecting my service. I confirmed with Billing this will not happen, but it did. For good measure, they added 2 * delivery fees of R249 + R249 + R999 for the router. After the installation was done at the new location, it took over a week to get the service activated from Vodacom side. The installation cost R2875 and the extent of the installation was 5 minutes of plugging in an ONT box. According to the agent the installation was free, but was billed on the 15th & again on the 20th, for the same thing. I was also billed for Router claw back after being sent a router I did not need, this charge is R999. I have now lived at the new location for 10 days and the service is still active at the old address after several requests and of cause, I was billed for that too for R899. As 2 debit orders came off from my account within days of each other totaling R6100, my service of 200/200Mbps was at it's maximum less than 50Mbps for over a week. again I was informed that this will be credited, of which it was not. Not only does it take me hours to speak with someone at Webafrica with their useless chat service, when I do speak with someone, they assure me that I will receive credits and confirm I wont be charged for mistakes they have made, and then follow this up with an urgent debit order, depleting my account as they see fit.

I'll be honest. The absolute only reason why I'm leaving a 5 star review is because of your employee Nasreen who has time and time again gone above the call of duty to help me (even though the issues I've had were never in her department).

Today I contacted Billing with an issue I was having, and they were unable to help me, despite the fact that I could see there was an issue with the payment system. The person I was chatting with in Billing constantly told me I need to wait despite the payment being in process for nearly 3 weeks. I felt like I was brushed off. The billing team really need some courses on Customer Service and soft skills. I'd be happy to share some tips on how to treat customers the right way.

Shortly afterwards, Nasreen (who once again is in a completely different department) offered to assist right away, and within 5 minutes was able to figure out what the issue is. And she did all of this in a customer centric manner. I would strongly suggest looking at promoting Nasreen or rewarding her as she displays strong characteristics of a great leader, a peoples person and more importantly, she is made of the right stuff. If I could I'd be delighted to order her lunch (maybe half a chicken Gatsby because I haven't gotten paid yet).

Thanks Webafrica for employing such an awesome individual and thank you Nasreen for proving why I have chosen Webafrica as my ISP.

i currently have my own personal telkom LTE package with you guys i have no problems. I even got my company to join webafrica with the MTN LTE so i can work from home. So im really liknig webafrica. To top it off i even pre ordered my fibre package with webafrica because that was the best deal i saw out of all ISP.

Best deal ever with the most greatest responsive time and quality customer service will definitely refer everyone to WEB AFRICA and Vuma Reach fiber...

Amazing LTE, the shipping was great, and the overall product service was good, thank you guys!!

Openserve and Webafrica have done a hellova job. Wizard-like I dare say - with a cup of ninja reflexes climbing the leaning pole of telecommunication Pisa . Second time I have used them and not one bad ounce of Fibre (see what I did there?)...

Great deal - exceptional service. 15/10 would recommend

I have been trying to get hold of Webafrica for the past 3 hours and apparently no one is available to answer phones. The service is appalling, they debit more money than is due and now you can't get it back.

Wow wot a day with Lunathi. The slow jam which I am, he had the world's patience with me resolved my connection problem and made me an extremely happy chappy Thanks again to awesome services at Webafrica

Shocking service, they cant even get a delivery correct. Cant get hold of customer service, don't answer the phone, DO NOT USE THIS COMPANY

I am very Happy with Webafrica Service and Support.. Thank you for Serving

I HAVE CANCELLED MY SERVICE WITH WEBAFRICA IN JULY OF 2020 for one reason: they charged me for installation that has never taken place. It's currently November of 2020 and I still need to go through the cancelling process with their incompetent and unhelpful team because they are STILL debiting me each and every month.

The level of incompetence is downright pathetic.

First rate service from application to fibre installation. Webafrica have kept me informed every step of the way. Couldn't ask for more.

2020-07-24 --- TODAY WAS A GOOD DAY. we arranged for a telecon and this person was good. issue seems to be resolved. i will monitor. I just wish it could have happend EARLIER.
FIBRE SLOW SPEED ISSUE with >100 email correspondence & >15 tickets -- GUYS CHECK YOUR SPEED.
2020-07-23 --- agent will finally phone me 2moro --- no response from online-rep email.... poor
2020-07-22 --- i need to relog my fault. --- no response to online-rep emial yet as well
2020-07-22 --- agent informs me my issue was resolved as i have no open tickets. really pathetic.
2020-07-21 --- no resolution only responses from agents, no response from e-mail below.
2020-07-20 --- starting over with new ticket, no responce from e-mail below
2020-07-19 --- no resolution or response --- all support tickets closed, no responce from e-mail below
2020-07-18 --- no resolution or response
2020-07-17 --- Thanks for the response,
2020-07-16 --- no resolution or response
2020-07-15 --- no resolution or response
2020-07-14 --- no resolution or response, or returning my call as agreed
2020-07-13 --- no resolution or response, phoned again, no joy
2020-07-12 --- no resolution or response
2020-07-11 --- no resolution or response to new mails
2020-07-10 --- no resolution, starting over from begining with support. lol
2020-07-09 --- no resolution or response
2020-07-08 --- no resolution or response
2020-07-06 --- no resolution or response
2020-07-05 --- no resolution or response
2020-07-04 --- no resolution or response
2020-06-30 --- No resolution. still slow speed. no response
2020-06-28 --- NO resolution. I'm paying for 100Mbps and getting half the speed.
2020-06-27 --- NO resolution. Guys check your speed. 2020-05-12 I have been complaining about my slow speed from the day of installation 2020-05-12 until now. i've dealt with more than 6 different agents and they are all like robots who doesn't understand but just send e-mail back to do the same thing over and over and over and over. I sent proof and then it start over from start like re-inventing the wheel. then another agent just before we get anywhere. I am still complaining everyday with a screenshot of the speed being received on my side yet no response. I tried all different means of contacting them (phone, whatsapp, e-mail with little joy. I requested to speak to a supervisor or manager but got put back into the support line. YET THE BILLS ARE BEING RECEIVED AND TAKEN FROM MY ACCOUNT. They really dont deliver what they promise. They also close my tickets without resolution

Absolutely disappointed with the service I have been receiving. I have notified WebAfrica that I will be moving to a new apartment more than 4 weeks ago, and since then I have received NO updates on the installation in the apartment. It is IMPOSSIBLE to talk to someone over the phone, and the WhatsApp call agents have not been able to offer any assistance, with many of them often ignoring my messages. After contacting Vumatel myself, I have learnt that the person that is supposed to liaise with them on the installation at my apartment has not been in contact with them to process the request. Currently planning on cancelling my service and moving to a new ISP. Extremely dissapointed.

Speedy process and the whole time knew what was happening next.
Thank you

Great in setting up fibre. However, they do not respond or answer phones to resolve problems afterwards.

Internet service with a much more light-hearted approach.

Terrible service. Promises were made and were never delivered. It states 2-3 days for LTE to be delivered and working. It has been two weeks now and still no internet and no explanation of why.

We have had the most unfortunate experience at Web Africa. Impossible to get a hold of anyone who can assist. Changed from Telkom to Web Africa. They charged installation fee when we had already had fiber. We are still awaiting a refund. We applied for a 40Mb line but line is currently on max 7Mb! The most shocking service and disappointing speed. we have been logging calls for the last 2 weeks and still no resolution to this problem

It's impossible to get any help, be it via phone, email or WhatsApp. Just a simple cancellation of a service is almost impossible.

I received friendly service from the call centre agents and the Whatsapp bot is another way to address issues quickly and efficiently.

Once I had ADSL fast and reliable then Webafrica sold me fibre slow and unreliable. But by changing the internet router they supplied with my old router everything went smooth again. But I have emailed numerous times about the fact that something is wrong and no pleasing response was supplied and no solution was offered. I am still waiting for my telkom line to be ported to voip its been more than a month nothing no solution. Webafrica is now competing with Telkom for worst service. Thank you for not responding to my emails webafrica support team, I am one very dissatisfied customer and I have been a loyal supporter for years.

Incredibly poor customer service. I'm having a hard time believing the positive reviews that say otherwise. I can understand if call centers or other departments are busy, but the follow up rates are non-existent. Being able to speak to someone should never be this difficult.

There was a bit of bottleneck while I tried to activate my LTE service from Webafrica.
I fought with mails and was even ready to discontinue my subscription with them.
But their dedicated staff stood strong all the way and I'm enjoying a cool internet connection.

Keep it up guys.

Really affordable and easy to get going. Whenever you hit a speedbump their staff is friendly and eager to help via Calling or Whatsapp. I had queries regarding my billing and was assisted via Whatsapp by one of their friendly agents called Mekayla Koen who was very professional and helpful, she quickly resolved all of my queries with ease and I would highly recommend Webafrica as your next ISP.

Really the worst company I have dealt with, not even by choice!

They were very fast. Explain to me the whole process and they were very professional. Even customer care was very helpful and fast.. Great service. 10 /10..

No help. Everyone I talk to regarding my query on the WhatsApp chat say "it is out of my expertise" and the provisioning team will contact me. When? Why have they not after such a long time and after so many attempts?
Update : to this day I am still waiting for assistance

Came to install within 2 weeks. And rescheduled my installation appointment within three after I d missed my 1st appointment. Awaiting router, ETA = 2 days.

I am trying for more than a month now to get my fibre reconnected. Webafrica blames Vumatel and just promisses that Vumatel will contact me, Vumatel never calls. Trying to get through to the helpline is horrible, and the whatsapp bot is just what it is , a bot...

I am looking for a new service provider, even if I have to go back to ADSL.

After being utterly disappointed by another service provider (better not to mention any names).
I couldn t wait any longer as fiber was basically a need at this point (working from home due to COVID-19). I tried WebAfrica and decided to give them a try and WOW! Immediate call-backs, applications for fiber, a call on the same day to arrange installation 3 days after! And bam! :) we are sorted!
Thanks WebAfrica and VUMA!
P.S I already referred you to family who ll be getting sorted with Webafrica as well!
I hope that this great service continues with you from here on forth.

The worse customer service i have ever, experienced. This is the second time I attempt to utilize their service and will NEVER use them again!!! Highly recommend you even try them!

Brilliant all round experience with Webafrica , from sales staff ,tech support to the user friendly web dashboard not forgetting the incredible line speeds perfect for streaming,gaming & any other day to day web surfing required.Great service!

best internet service provider, excellent and efficient customer service at all times.

EDIT: Thanks Web Africa for your swift reply to my negative review. Perhaps you could just as swiftly dig up ticket number 834384 and fix my original problem? It has been longer now than the 48 hours in which you promised to respond to me. Since you managed to reply to my one star review in less time than that, I'm sure you'll have the internet speed problem fixed in no time!

Their call centre service is awful. Been on the phone for 1.5 hours being transferred from department to department, all because they failed to deliver the service we had paid them for. Also the stream of 'fun facts begins with one about banging your head against the wall... Ironically, that's exactly what this call feels like. Appalling.

I love Web Africa!! Always helpful and attend to problems fast. Thanks for great service. Affordable, sufficient, great staff and great fibre performance. Thank you.

Yooh guys I'm in love with webafrica. Lte it's fast an reliable thanks webafrica u are a life saver

Great response it took me 2 days to get up and running with sign up and installation .
Technicians were awesome the second guy that did the connection must take covid - 19 more seriously by wearing a face mask .
Awesome service

This the most dreadful site I have ever used Your Phone and What app no one answers . Your Website tells me I don,t know my Mother Maiden Name . Now how dumb is that.

The Service was excellent received my package on Time and I'm happy and satisfied, the installation was successful as well thanks.

Order process simple delivery simple activation what a painful process. I was honestly ready to cancel. I was close to just crying but Rory could relate and was so empathet I couldn't even be mad, then Carla felt my pain and escalated. Shane was super cool through out my rants and stayed on with the positive attitude. I admitted defeat cause how do you stay mad when everyone you're in contact with is really trying to resolve your query.

After such good initial service
, I wanted to upgrade and....

CDG84

re; line upgrade

for the last three days i have been given the run around on my upgrade from 100mb fibre to 300mb fibre and already been billed for a service i do not have. Please ensure that I do get my 300mb fibre timeously as this is poor service for a company who boasts about how great their service is. as a loyal client i expect this to be sorted before the end of business day today. Thank you for your understanding and urgency.

Even after escalating my issues right to the top, they still could not get it right. Webafrica seems to enforce a corporate culture in terms of which their client is always wrong. There is absolutely no client loyalty and I will now vote with my money and take my business elsewhere. @WA - Here is a free tip: If you don't look after your clients, somebody else will.

WORST customer service. Do not waste your time with them.

I am extremely happy with the service I received, my problem was sorted out very quickly and professionally, Jade was very helpful and friendly and its was a pleasure speaking to him.

POOR CUSTOMER SERVICE - waiting for over a week to have internet access. Infrastructure up & running but still Webafrica claim not active. No feedback from them after numerous email tickets received. Received billing for the service yet no router has even been delivered, yet they claim delivery within 48 hours (it's now been 96 hours), and no means of access to resolve the issue as every call goes to a different operator and they dont know the history, promise to come back to you and they log another ticket!

...and still NO ROUTER DELIVERED!

Had I gone with another provider when the first issue arose...I would be sending this via fiber and not lte!!!

They only tried to help me once I cancelled with them. But for the 2 years I was with them and multiple calls they could not do anything. I have changed to home connect and dropped from a 50 mg line to a 20 mb line and strangely I have a better connection. With webafrica on a 50 mg line I was not getting 12 mg on my line and they could never fix it. Webafrica shocking service. I have saved multiple screen shots on different days over the last few months of hte shocking line speed.

I love everything about my fiber package with the exception of the poor service from webafrica. On 3 occasions tried to speak to a technician via their whatsapp portal, to no avail. The webafrica website does not answer all the questions i have. Payment method needs upgrading for immediate payments Eg. EFT transfers or direct payments via ATM's.

The supplied router or box does not allow me to block sites to protect my kids or manage access times to the internet (TELKOM ROUTER ALLOWED FOR THIS). There should be a support email address as whatsapp if clearly not working. Not all options are catered for in regard to questions.
Can i use another router other than the supplied one?
Internet connection gets dropped..no technician to talk to.
Service needs to be jacked up.

I was suspended because WebAfrica never debited my account. I even gave then a call to debit my account. I will be cancelling their service and rather pay more than deal with unprofessional company

Terrible service, promises are made that are not kept. DO NOT USE THIS COMPANY UNLESS THEY MAKE A HUGE EFFORT TO IMPROVE SERVICE

Horrifically bad ISP. Absolutely zero service. No customer support. Tragically bad network. Just a joke really.

I had a problem with my fibre. I contacted my ISP and they came out the same day to investigate. They found that my line was dead and traced it till they found the problem. There was a break in the fibre and they sorted it out immediately. They even came back to my residence to find out if it was working and checked in again the following day.... Thanks for the quick response and good service.

Very profesional staff.Quick and expert installation.I will recomend Web Africa to my friends and family any time. I am a very happy customer.

Hi I will be lying if I say am not impressed by the services I have gotten, sign up without minutes, my application was accepted and I got an email, next day got a call for an appointment for 2pm today instead I got a call early as 10am if they can come through 40minutes later, my wife called me and said all done just waiting for my rooter, am happy and I hope first impression stays with me, thanks webafrica and looking forward to this marriage

I had Fibre installed with Vuma. I waited 72hrs for my username and password. I dealt with 2 whatsapp consultants before it was sent to me and all I was told was it would be sent in 24hrs. I then dealt with Augustine, she promised to sort it out and she did. I tend to find I always have to sit on Webafrica to get something done - having to call in at least twice before something is actioned.

Prompt, Friendly service. Installation was professionally done. Received tips and advice from helpful technician. Masks worn throughout the process.

The worst possible service in South Africa. No working support numbers.

WebAfrica has one the best customer services I've experienced with an ISP. When I've phoned, I've managed to actually get through and speak to someone who was able to help me. Their services are also pretty good, haven't had any issues with them yet. Much better than my previous ISP, homecloudz... With WebAfrica, I got my sim card delivered 2 days early. Now hows that?

I must say that in recent times to get good service is like finding a needle in a haystack. Fortunarely i can say that through all my interactions with Webafrica, I've always experience just THAT! EXCELLENT SERVICE!!

WebAfrica is the bees knees its legs and its arms. Ive never had any problems, the customer zone is awesome. Thank you so much

I've been using webafrica for a few years and we've traveled an amazing journey together. By finally getting the Fibre installations done I feel like E.T going over the moon! Great Job you guys!

Webafrica are real value for money and service is excellent.

The service so far is incredible,i applied for uncapped fibre and recieved a call within 24 hours for installation.Awsesome keep it it up

Thank you Bithiah Peters really appreciate your help today. You a star.

Hi there, the process went smoothly and I received my order within the prescribed time frame. And I had a courier tracking code to check where my parcel is at which is great. But in the real world I wont be checking that tracking all the time and will just expect it to come to me soon. And there's where your old system (if not still applied) worked because I will a call on the day of delivery letting me know that it will happen today around a certain time of the day and I will the person know where I will be and how we can make it work(Because you guys don't easily let someone else receive the package, on this occasion I didn't get the call but was around when the delivery came and could from where I was to collect it. I believe you guys can take your level of excellence to the next level:)

WebAfrica Support: The level of disappointment in the service is extreme. The call centre process is not at all working. I spent hours on the line last night and today. There has been no delivery on the call operator's commitment to resolve OpenServ query or at least provide feedback. Nobody is answering the phone. If you are considering this service, I urge anyone to reconsider.

I was very impressed with your systems, especially your responses and short times it took to get an answer.

The Best Internet Service provider, Friendly and Professional Agents.. quality service at your fingertips.. same day turnaround time - any issues resolved. Z Landsman

23kb/s download speed.

Whatsapp support takes 2 hours for a responsive. Actual troubleshoot takes an hour or two. Done this two times.
Technicians either unprofessional or not trained properly. Solution to all your problems: switch router off - remove sim - restart router.
I have to do it 5 times a day.
40 minute call with technician. Same response.
15 minutes with billing department - told I will get a call back within 48hours troubleshoot - nothing.
If your income depends on internet - please think twice to put your faith in Webafrica. They are brilliant at sales, getting the router to you, signing you up and billing you for almost non existing internet.

Fast and Fantastic to have a fibre service like this, Webafrica, you've done it again, thanks.

Five star service at its best, great service, professionaly done when you need it most

I contacted WebAfrica support recently to address the incredibly slow internet speeds I have been experiencing after 6pm in the evenings. A speed test indicated that i was only getting under 20mbps on a 100mbps line. Firstly what was incredibly frustrating was that I had to wait until the next morning to report this fault. Since WebAfrica no longer offers support in the evenings. So we are disadvantaged as paying customers because for some reason the ISP does not deem it necessary to offer support at night. After logging the ticket (initial ticket logged on 09/05/2019 21:06), I was instructed by Wongalethu to perform a trace route and speed to test to pin point the cause of the fault. After which there was at least a 24hrs wait for feedback. After this period elapsed I was again asked to perform another test which directly connected to the OCP unit (10/05/2019 15:32). Why was I not just instructed to perform both tests at the same time. This would have saved me so much time and effort. But WebAfrica does not care about the customer. They just care about the bottom line. I recieved response from Wongalethu Vakala later, stating that "This proves the issue on the Octotel line or their network gets congested in the evenings. I have reported this to them to investigate". This was at 13/05/2019 08:59 and I had recieved no further correspondance from him or anybody else since. When I logged onto the WebAfrica dashboard this morning (2019-05-16), I discovered that the support ticket had been closed. This was weird since I had received no feedback of any sort about the resolution and I am still experiencing very slow internet speeds. I again had to call into the support call center and wait for what felt like hours. Listening to the same ****py did you know facts. Only to be told by Salathiwe that the ticket had been resolved. And the issue was solved. Only the issue was not solved. I (the paying customer) still was not able to make use of the service I was paying for due to the slow internet speeds. Now the support ticket has been reopened and I (the paying customer) am once again expected to run diagnostic tests to locate the fault. Once again performing the tasks I has assumed I was paying WebAfrica my ISP to assist with. I signed up with WebAfrica instead of with Octotel directly under the assumption that they would provide me with more personalized customer service. I was so wrong! Instead they shorten their support office hours so that they don't have to listen to our (the paying customers issues), make us jump through hoops when trying to diagnose the cause of the fault. Provide me with no feedback on the status of the ticket. And then just end up closing support tickets without finding out from the paying customer if the issue has been resolved. I am waiting with baited breath to move onto greener pastures. I heard of so many other companies that are going the extra mile for their customers. Eager to sign up with them.

incompetent, abysmal customer service. incompetence beyond anything ever experienced. what are these guys experts in, vacuum-cleaner repairs?

This company beats all others, ordered Saturday, up and running Thursday. Hats off to the service. Andy Malan Benoni

Unacceptable amount of time taken for installation / delivery. My flatmate and I requested a fibre installation which was not able to be done due to a fibre box (octotel box) not being present on the site of the apartment - understood, and we provided all documentation needed to install the box. However, whenever we contacted Octotel and Webafrica regarding the installation of the fibre box - they were never able to provide an answer of when it could be done. After a month and a half - we decided to cancel the fibre box installation as it was taking far too long and our time was being wasted - with no certainty from Webafrica (Who was arranging all) for when the installation will take place. We decided not to give up hope on Webafrica just yet, and opted for an LTE package which we requested 2 weeks ago (10 working days). We completed the Rica on the day of application. It took an entire week for Webafrica to process the Rica (Confirmed over phone call) and have still not received the Rica confirmation email. We have also not received the delivery of our router, and this has taken disgustingly long. On a final note, when we asked if we could collect the router from Webafrica it was stated that is has to be delivered - even though the offices are within 5minutes driving distance. Webafrica expects you to pay R210 for this delivery. And the final straw? The terms and conditions state that YOU have to drop off the router at THEIR offices when you cancel your contract, however, they won't let you pick it up from their offices - and when asked for a reason they are not able to give a reason. Absolutely ridiculous. Disgusting service provision, and we haven't even started using Webafrica as an ISP.

Literally the worst company I have EVER encountered!
Wish I could give them negative 5 stars!
They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words.
I have called hundreds of times; been placed on hold for hours on end; got transferred from consultants to consultants with no clear answers, help or solutions; I have sent uncountable emails with only pre-generated responses but no one actually gets back to you on anything.
Absolutely WORST customer service!
Definitely the worst company in South Africa.
Don't waste your time, energy or money.
YOU WILL REGRET IT!

Absolute terrible service! contact centre has been unreachable for 2 months. They do not respond to emails however they steal your money. Poor service. STAY AWAY
Someone contact me immediately

I would like to say thank you for the excellent service I received from Amanda James in the technical support department. Would have loved to tell her manager to give her a raise, going the extra mile for a customer. Thank you Amanda

Good day all. When it comes to ISP's we all have a look at the price, speed, the FUP and ISP of the year. But never look at heart. Webafrica has heart to listen and understand what we want and what we need. Keep up the great job team!!!

Excellent service from the guys doing the installation, arrived on site promptly. Was connected to the web as soon as installation was complete. Impressive... to say the least.

Bad bad bad bad bad bad bad bad! Their customer services is a nightmare. I waited for two months to have my line activated and im still waiting even today.

The support for WebAfrica is a joke. Been trying to get some help since Saturday. Only way you seem to be able to get hold of them is through their Whatsapp chat. I have spoken to about 5 to 6 agents on whatsapp and not one has helped me. I am waiting for callbacks that never call back. Been trying for the last 5 hours to get some assistance. But nothing.......

Very frustrating experience. New device not functioning after 1 week and Webafrica not available via any platform. Not email, not phone, not Whatsapp. If only I could find the cancel contract info - but that is also missing....

Firstly would like to thanks Wongalethu for helping me during lunch time on a Friday afternoon after an Eskom Poweroutage. Cannot recommend Webafrica enough for its friendly client service, would give 10/5 stars if I could.

Webafrica has revolutionized our home entertainment and the way we stream music and movies. Ask for Daryl Mehl he always goes the extra mile, Daryl is an asset to the Webafrica family.