Henk Versluis

Review of Web Africa

Absolutely disappointed with the service I have be...

Absolutely disappointed with the service I have been receiving. I have notified WebAfrica that I will be moving to a new apartment more than 4 weeks ago, and since then I have received NO updates on the installation in the apartment. It is IMPOSSIBLE to talk to someone over the phone, and the WhatsApp call agents have not been able to offer any assistance, with many of them often ignoring my messages. After contacting Vumatel myself, I have learnt that the person that is supposed to liaise with them on the installation at my apartment has not been in contact with them to process the request. Currently planning on cancelling my service and moving to a new ISP. Extremely dissapointed.