leroy.jacobs

Review of Web Africa

WebAfrica has shocking customer service. I moved h...

WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out Frogfoot isnt in the new location at all and only received the comms a month later. Then the agents messed up the date of cancellation and my service at the current addy was 15 days ahead of schedule. They were unable to reconnect my services and advised the only way to get it reinstated was to request a new line all together. This meant that they sent me a new router and billed me for it, while reconnecting my service. I confirmed with Billing this will not happen, but it did. For good measure, they added 2 * delivery fees of R249 + R249 + R999 for the router. After the installation was done at the new location, it took over a week to get the service activated from Vodacom side. The installation cost R2875 and the extent of the installation was 5 minutes of plugging in an ONT box. According to the agent the installation was free, but was billed on the 15th & again on the 20th, for the same thing. I was also billed for Router claw back after being sent a router I did not need, this charge is R999. I have now lived at the new location for 10 days and the service is still active at the old address after several requests and of cause, I was billed for that too for R899. As 2 debit orders came off from my account within days of each other totaling R6100, my service of 200/200Mbps was at it's maximum less than 50Mbps for over a week. again I was informed that this will be credited, of which it was not. Not only does it take me hours to speak with someone at Webafrica with their useless chat service, when I do speak with someone, they assure me that I will receive credits and confirm I wont be charged for mistakes they have made, and then follow this up with an urgent debit order, depleting my account as they see fit.