Let me begin by stating that if you require wireless high speed internet, as we do, then I strongly recommend Velocity Networks over the other provider(s). FAST AND RELIABLE SPEEDS, GREAT PRICE AND AMAZING CUSTOMER SERVICE!! Here is my story. We have lived on our acreage since 1992, and we are no...
We have been very pleased with the friendly, personal, informative, professional service we have received from Velocity. Including phone communication, site assessments, installation and follow-ups. Thank you Adam, Bob, & Christine (and all the others behind the scenes). If not for Velocity's expert...
I had a very difficult problem with data at a trailer park. It was really hard getting support at first but when Jason at Velocity got involved everything changed for the better.
I'm a retired IT specialist with over 32 years of IT experience. I have never had any provider recover from an unpleas...
We switched to Velocity from Xplornet and we're extremely happy with the speed and the reliability.
We have used Velocity for all of our business/home computer needs and they have always exceeded our expectations! Great family owned business!
Even though we may not be going with them, as their service may not be available to us, their customer service is unparalleled to the point I'm writing this review.
We've dealt with nearly every rural provider in Alberta and none have come anywhere close to service we've received from Velocity, a...
My outside internet cable failed on the Friday before the long weekend. Velocity sent a tech who arrived at 5:30 pm. He spent 2 hours finding and repairing the problem so that we were good to go for the long weekend. The service was above and beyond. I've been a customer for over 5 years and the...
This local company is nothing short of extraordinary! I have nothing but great praise for everything they do. Their support is super friendly, knowledgeable and helpful. Their on site technical installers are professional and experienced. I had a deer rip my outdoor cable at minus 40C this winter a...
I am wanting to revise my review but can't seem to get it back on my CBDawn account. The service technician did arrive as per arrangement and assured us he knows what to do to get our internet up and running successfully. We have a few gamers in the home and needed a more personalized internet set u...
I am amending my previous rating of 1 star to reflect the prompt attention that Jason (the owner) has paid to this issue. Unfortunately after a few calls and the same issues, it took a 1 star rating to bring this issue to the forefront, but Jason and Kevin have responded and have acknowledged the is...
Edit: Upgrades are complete so I am re-writing my review.
In short, Velocity internet is the best ISP I have been able to find in the area, but they are not perfect.
During times of day when others are not on you will get at least the speeds you pay for, if not more (I get around 15MBPS more t...
My experience with Velocity has been better than with xplornet - however there's still lots of work to be done to improve the quality of service, price, and speed.
I don't usually write reviews however my service is partially down so I figured maybe someone out there may want to read an honest re...