My experience with Velocity has been better than w...

My experience with Velocity has been better than with xplornet - however there's still lots of work to be done to improve the quality of service, price, and speed.

I don't usually write reviews however my service is partially down so I figured maybe someone out there may want to read an honest review about what it means to be a velocit customer. At present moment i font havw much to watch as there is Netflix outage across the velocity network - or at least thats what the tecnician i just spoke to told me. Velocity hopes to have the Netflix issue resolved with in a couple days... yes you read that right folks... a couple days (argggg) This after losing service all together for several hours just this past Saturday.

Overall the service works okay when it's running properly , however I do find myself resetting the modem ad power supply to the receiver dish every few days when it randomly drops out. I've reported this issue to Velocity on a number of occasions however I have yet to be offered a solution. Most times Velocity suggests it's a router issue however resetting the router alone rarely resolves the isue.

The cost for this limited service is quite high compared to what the large providers in Town offer... a family member of mine living in Cochrane gets 3 times the download speed for 1/2 the price from Shaw. Plus her service rarely goes down.

If you don't have another choice velocity is better than nothing... just be prepared to have a fair amount of random service drop outs and pay a premium for it.