UPC

2.5 · 173 reviews
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Your Name Here
Reviews 1
2020-09-12 01:59

Absolutely worst ISP and customer service I ever h...

Absolutely worst ISP and customer service I ever had. Been UPC/Ziggo client for many years and as soon as something doesn't work anymore they don't care at all. My ridiculously slow mediabox that is needed to watch TV stopped working from one day to another and it wasn't possible to get a replacemen...

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Frans A G Guezen
Reviews 1
2020-08-24 16:37

Z

Z
Friendly service and help.

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Karen van Huygevoort
Reviews 1
2020-08-20 13:12

What a terrible business this is. I want to reset ...

What a terrible business this is. I want to reset my password and then it is not possible because there is a technical malfunction in the system. My username consists of 3 letters which has been the case for years. I have been kept on the line for a month. First they would send my new password. Of c...

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Ronald Chong
Reviews 1
2020-08-17 19:26

Had canceled 2 months ago. Turns out 2 months late...

Had canceled 2 months ago. Turns out 2 months later not to occur in their system. Had to pay 2 months. I had not received confirmation email. But later found a publicity email with the announcement that they were sorry we went away. Had informed customer service later. But they told me it was a gene...

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Pieter Fourie
Reviews 1
2020-08-14 15:35

Seemingly basic processes go wrong all the time an...

Seemingly basic processes go wrong all the time and then you have to wait weeks without television or internet. The support lines have no idea what is going on, and you will get different advice every time you call with the same issue. Not only will information differ, but they will blatantly lie to...

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Roel Mester
Reviews 1
2020-08-14 14:09

Since I switched from analogue to digital televisi...

Since I switched from analogue to digital television I have come to this store. Very friendly staff, even now that the virus has arrived, they remain extremely correct.
Wait a little longer, but they can't do anything about it.
Switched to Vodafone had a good explanation about the product.
A HAPP...

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guven 09
Reviews 1
2020-07-22 21:07

What a bad company. I have had bad experiences in ...

What a bad company. I have had bad experiences in the past and understood that they are much better now. UPC to Ziggo is equally bad I can say. I've been trying to get rid of them for months now. All canceled neatly and on time and somehow they fail to process that. In addition, they also send you a...

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Eveline & Pat Karmelk
Reviews 1
2020-07-22 03:52

On the phone they don't really want to get it from...

On the phone they don't really want to get it from the Ziggo customer service, brought stuff to the store, connected, tested and also received the correct CI + module for our new Smart TV.

Just a nice employee, who you can face to face, friendly and especially wants to help with your problem. On ...

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Rott Depla
Reviews 1
2020-07-14 05:08

1. The selection menu is insufficient

1. The selection menu is insufficient
2. So it is a guess what you press to be able to ask your question
3. The person who answers me sits in a room with several people who are all talking with customers, but who can be understood literally, making it a very calm conversation
4. if I formulate my...

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S
S.C.B.
Reviews 1
2020-07-09 02:14

Ziggo really TOO sad for words! Ever since I switc...

Ziggo really TOO sad for words! Ever since I switched (business) I have had a malfunction every week. Internet that is out again, a phone that does not work because the connection is lost again. Several failures in 1 week a few weeks ago, this is not possible for a company like us. Everything works ...

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Ton Schellingerhout
Reviews 1
2020-07-07 13:20

The internet often dropped. After checking by myse...

The internet often dropped. After checking by myself, the modem turned out to be the cause.
In good spirits towards the Ferdinand Bolstraat to exchange the modem.
I was quickly helped by a nice gentleman and asked if I had called the emergency service first. No, I didn't think it was necessary bec...

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GS M
Reviews 1
2020-07-06 01:26

Truly terrible hardware and software. I would stro...

Truly terrible hardware and software. I would strongly advise anyone against getting the Horizon box. It s horrendously slow, and crashes all the time. Ziggo need to choose another technology provider soon or will risk losing a lot of customers. I ve only given them two stars as their customer servi...

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neys sapsey
Reviews 1
2020-06-08 16:30

WORTHLESS! Problems with the internet connection f...

WORTHLESS! Problems with the internet connection for a long time! Connected but never let internet speed up internet last time, it would supposedly get better. No improvement at all. If you come home, you don't want to do something you need the internet with. I just feel ripped off, pay money for so...

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Gerd De Lathauwer
Reviews 1
2020-06-03 15:36

God, what a terrible company this has been for dec...

God, what a terrible company this has been for decades.

I call to adjust my All in One subscription from 67.90 downwards. I do not use a fixed telephone and see lower prices on the internet for just TV standard and 200mbit internet.

Dial; the phone voice says "At Ziggo we want to make it as ...

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Wessel Du Plooy
Reviews 1
2020-06-02 19:41

I remember the good old days with Ziggo. Now with ...

I remember the good old days with Ziggo. Now with UPC this ISP is best avoided. Even their call center people told me that. From the website, to the service, hardware, all has gone down the drain, and the people are left with no alternative to cable internet

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J
Janet O'Leary
Reviews 1
2020-05-11 14:15

I rarely review, and have never posted a negative ...

I rarely review, and have never posted a negative review before. However I am moved today to do so after the most appallingly condescending service, even by dutch standards. The concept of 'customer service' to this assistant was to show absolutely no interest in helping me. Communication of what I ...

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haj marde
Reviews 1
2020-05-05 12:32

Recently a ziggo employee came. He made everything...

Recently a ziggo employee came. He made everything right. Went nice and quiet. And worked focused. There should be more people like him. A few months ago another employee came. At the end of the day I still had no internet. But with younes we were able to watch internet and TV again right away.
Tha...

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Tommy Zijlemaker
Reviews 1
2020-04-17 15:33

Nice to hear you order a ziggo all in 1 for your n...

Nice to hear you order a ziggo all in 1 for your new home on Monday they say yes for the weekend everything should still work, if your package is on the way you have to call us to schedule an appointment so on Tuesday I will call that my package is on its way said that my cable still needs to be reg...

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M
M S
Reviews 1
2020-04-15 22:05

Since ziggo is just looking

Since ziggo is just looking
Internet is so unpleasant 8 times a day from TV
If you call you can get an excuse but do not do anything with it.
While. You paid for the full blow
You do not even get 1/4 of what you pay for
Scammers !!!!!!!!

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L
Le Gidie
Reviews 1
2020-04-13 10:29

Ehm... just terrible in every way. We did the conn...

Ehm... just terrible in every way. We did the connection set up and afterwards we have only been facing problems with it. Usually we have no internet at home and when we call they tell that it will be fixed in 1 day but guess what.... it doesn't get fixed. So we just changed to KPN and everything is...

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The Moving Lens
Reviews 1
2020-04-13 05:35

One star is already too much for the service recei...

One star is already too much for the service received by Ziggo. Terrible provider as well as their poor customer service... Long period without internet at home is not easy when you are Freelancer in need of connection to be able to work at your place! Their answer was we cannot do anything for you....

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