1. The selection menu is insufficient

1. The selection menu is insufficient
2. So it is a guess what you press to be able to ask your question
3. The person who answers me sits in a room with several people who are all talking with customers, but who can be understood literally, making it a very calm conversation
4. if I formulate my question, it appears that they are unable to repeat / understand my request
5. The connection is simply terminated and I can start again