Telkom

2.6 · 165 reviews
telkom.co.za Write a review
M
Mount Zion
Reviews 1
2020-09-14 18:59

You can not provide your contacts details to clien...

You can not provide your contacts details to clients while you are unable to pick up the calls. This was my very bad experience for the first time I used Telkom Rosebank. I went there to upgrade my phone, completed the form just at the end I have to be told that you can not receive your phone today ...

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J
Jeremy Gorven
Reviews 1
2020-09-14 00:41

No, confirmed, Telkom Rosebank doesn't answer the ...

No, confirmed, Telkom Rosebank doesn't answer the phone. Sign of bad management, that they don't care about customer service. Typical of the arrogance so common in state owned enterprises. If they want to improve things, start by removing management, and hiring someone who can get the basics done ri...

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J
John Piers Cilliers
Reviews 1
2020-09-08 02:02

Absolutely useless. The service is shocking!

Absolutely useless. The service is shocking!

I've been trying to phone these idiots since 9am this morning they point blank refuse to answer their phones ! It's now 1.18 pm. The phone is either engaged or just rings? Bad service my backside, there is zero service, it's actually beyond comprehensi...

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S
Shaylin Ramchundra
Reviews 1
2020-09-06 04:24

The irony here is that a company selling telephone...

The irony here is that a company selling telephones, land lines and general communication packages, do not answer calls or communicate over the phone. It's ridiculous. Just to speak to a consultant takes about +- 1:30 hours in-store in the queue. I booked my phone in for repairs about 5 weeks ago, y...

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T
Tinus Erasmus
Reviews 1
2020-08-07 00:44

Very pleased with the level of service received by...

Very pleased with the level of service received by the Telkom direct team in Rosebank mall, they service their customers with a smile and the Sim swop was completed while I was there in the store after providing them with the needed documentation.

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D
Davies Bassey
Reviews 1
2020-07-26 02:04

I had an Indian fool attend to me at the center on...

I had an Indian fool attend to me at the center on the 28th of June, his name is Jordan Subaya. He refuse to accept responsibilities for loading data for me on a wrong sim which i hadn't ever used and when i tried to put him thru his mistakes he left his seat and went into a hiding room leaving me...

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N
Nolwazi Gwala
Reviews 1
2020-07-17 23:04

Telkom refuses to take ownership of the mess that ...

Telkom refuses to take ownership of the mess that is Finrite. They debit your account with ease and do provide a service. I am paying for a phone I dont have and Finrite cannot fix phone. Its almost the second the month and I don't have a phone. Besides that the shop has great service. Do not accep...

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C
Celeste Mulholland
Reviews 1
2020-07-08 19:15

Hello there,

Hello there,

Yes I had to wait my turn, but then there are many people needing assistance and the consultants can only work as fast as the queries they get. I had excellent service from Raymond (and others) who have been extremely helpful whenever I have gone there. Raymond sorts out my queries q...

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N
Norwyn K
Reviews 1
2020-06-28 00:34

Pathetic service! went in to take out a contract. ...

Pathetic service! went in to take out a contract. The unskilled people who work there or the incompetent systems messed my entire account up! They didnt correctly load my banking details now they expect me to pay them a lumpsum of money because of their incompetence and have my account suspended. Ch...

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O
Olga CARVALHO
Reviews 1
2020-06-24 20:37

Horrible service. Employees can t help, they re li...

Horrible service. Employees can t help, they re like a very bad decoration at the office - when you ve problems with internet employees can t do nothing and you re speaking to them (employees here are definitely stupid, I ve no an idea how they got a job) like to the wall. Telkom SA just stole money...

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W
Welly Dube
Reviews 1
2020-06-22 11:29

Do any of the managers read these previews,i agree...

Do any of the managers read these previews,i agree with all that have posted here,you are the most pathetic company the world has ever had,is it because you are short staffed or what,no one picks up the phone from your side.What is the use of putting contact numbers when the phone rings endlessly.

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L
Liaan Jacobs
Reviews 1
2020-06-10 04:22

I want to say .

I want to say .

For the past few days I have been received bad service from the Telkom Store at Rosebank mall .. Firstly I applied for a contract for two cell phones and it was pending for almost one week. Eventually when I received a response, I was only approved for one cell phone and they c...

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B
Bella Dona
Reviews 1
2020-05-25 13:07

Lack knowledge, experience, training. A really tou...

Lack knowledge, experience, training. A really tough experience, not for the faint hearted. Like anything Telkom, yet another poorly run government business, service is not part of the vocabulary. I suggest your learn lot's of eish wena, as that's about the only thing you will get. Don't go there f...

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K
Khosi Magubane
Reviews 1
2020-05-12 17:25

Terrible experience, we need a -5 Star. I went in ...

Terrible experience, we need a -5 Star. I went in last week to upgrade my sim, wasted my time with an Indian lady with No name badge who assured me my wifi will be functional in 2hrs, after 4 calls over 20 minutes each during the week still no help, fast forward to today, over an hour in the shop, a...

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X
Xavier Bapoo
Reviews 1
2020-04-28 05:08

This truly without a doubt is the best Telkom stor...

This truly without a doubt is the best Telkom store in JHB. Every staff member has an interest in customer service and will help you even if they don't have your cellphone choice on display, if it wasn't for this store I'd still be dying at Cell C. Thank you Telkom!

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C
Collin Naicker
Reviews 1
2020-04-23 17:35

I have taken out a data contract on Saturday 31 Oc...

I have taken out a data contract on Saturday 31 October 2015 which was meant to be activated on the 1st November 2015. To date the sim card has not been activated and no one answers the phone at the store. I am in Pretoria so cannot come to the store to enquire what the problem is. The Telkom call c...

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P
Patty Mazaiwana
Reviews 1
2020-04-23 17:34

Very poor service, I was there 2 weeks ago to appl...

Very poor service, I was there 2 weeks ago to apply for a new home contract. Every day I had to go to the store to pay for something. Why not tell me on that day what immediate payments are needed????

I am still waiting for my delivery till this day!!!!
Bloody pathetic service

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T
Tokelo Nhlapo
Reviews 1
2020-04-20 15:42

Had to update this review: Upgraded my iPhone 7 to...

Had to update this review: Upgraded my iPhone 7 to iPhone XR as well as my router to uncapped. The lady that helped us told us that the insurance on the new phone will cancel the old phone automatically. Two months later I was a victim of a mugging and lost the phone. When I call telkom insurance th...

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