Telkom Review

Telkom's service has improved in the recent past. Well done!

I don't even know why they have a phone! Never gets answered.

My charger broke a week after i got the fone and when i went there they told me they can t help me and then can see that it wasn t tempered with, the pin just went out.

Just try to call them and you'll understand the single star rating. Why isn't there an option for negative stars...

You can not provide your contacts details to clients while you are unable to pick up the calls. This was my very bad experience for the first time I used Telkom Rosebank. I went there to upgrade my phone, completed the form just at the end I have to be told that you can not receive your phone today because the guys at the backroom were knock off (after 5pm) which I did understand and their promised to call me back the following day, this never happened, you call their number, no one answers, I have to drive all the way to go and meet them.

No, confirmed, Telkom Rosebank doesn't answer the phone. Sign of bad management, that they don't care about customer service. Typical of the arrogance so common in state owned enterprises. If they want to improve things, start by removing management, and hiring someone who can get the basics done right.

Great service,,,clean premises well mannered and caring staff.

2 weeks and counting my number still hasn't been ported... every time I go in they give a different excuse... friendly people but their service is flippin terrible

Absolutely useless. The service is shocking!

I've been trying to phone these idiots since 9am this morning they point blank refuse to answer their phones ! It's now 1.18 pm. The phone is either engaged or just rings? Bad service my backside, there is zero service, it's actually beyond comprehension. What can be done about this? Every person who works there should be fired! Incompetent morons.

The irony here is that a company selling telephones, land lines and general communication packages, do not answer calls or communicate over the phone. It's ridiculous. Just to speak to a consultant takes about +- 1:30 hours in-store in the queue. I booked my phone in for repairs about 5 weeks ago, yet no communication to the status of this since then. Do I have to keep going to the store, waiting in line for half the day, just to find out whats going on??

Telkom has been debiting my account for 4 months now after I cancelled a telephone contract. AKA - theft. Be careful about entering into a contract with these guys - hell will freeze before you get out of it

The worst service in the country.
rude staff. .....pathetic switchboard.......overall disgusting and embarrassing service....resembles the government!!!!!!!

They dont answer their phone. I have to go there after work today to port my number to a contract I took out online with Telkom. Please god let their face to face experience be better.

staff have not been trained and don't know what they doing

Pointless shop. No more customer service desks. Can't speak to anyone to help you solve an issue. They only sell mobile phones now.

They don't know what they are doing. My issue was not resolved

Kagiso & Joe were super efficient and professional. Got my phone and tablet within minutes.

Bit of a wait sometimes, but team is helpful and willing to assist with any problem. The IT 'system' is too often like a caterpillar in treacle. But it's my go to place for help. Great staff.

The lady was helpful and my query was sorted out very promptly

Nobody ever answers the phone! I have to physicallly drive there...really? in the 21st century?! You are a telecommunications company that can't be reached by phone!!! See the irony in that?

Very bad service trying to make new contract downgrade within cooling off period . but no body help and has been sent post to piller.

Very pleased with the level of service received by the Telkom direct team in Rosebank mall, they service their customers with a smile and the Sim swop was completed while I was there in the store after providing them with the needed documentation.

Speedy service. Applied for the deal of the month contract (Huawei P8 lite) and received the phone on the same day with the sim activated!

Phoning to cancel my contract. Been holding for 10 minutes. I know why I'm cancelling

I had an Indian fool attend to me at the center on the 28th of June, his name is Jordan Subaya. He refuse to accept responsibilities for loading data for me on a wrong sim which i hadn't ever used and when i tried to put him thru his mistakes he left his seat and went into a hiding room leaving me standing there for over an hour. I had to seek help from another lady who was kind enough to assist. In my candid opinion, i have had too many of this experiences at that same center, i sincerely think a thorough review on employment should be conducted in the center as they have the worse customer service ever.

Very pleased with my upgrade on Lte and excellent service and help from Jeanette

The service delivery at this branch sucks. They NEVER answer phones. mxm, disgusted!!!

Telkom refuses to take ownership of the mess that is Finrite. They debit your account with ease and do provide a service. I am paying for a phone I dont have and Finrite cannot fix phone. Its almost the second the month and I don't have a phone. Besides that the shop has great service. Do not accept insurance from Telkom. You will regret it. Check Hello Peter. As soon as my contract is done . I'm leaving Telkom. An organisation that can recommend a service but takes no accountability for it's bad service and inefficiencies is a stress you dont need in life. I have an essay to say... Trust- check Hello Peter. Goodbye Telkom.

Generally telkom service is despicable! I wonder if their staff get paid danger pay? Utterly aggravating experience with these clowns.

The "Phone Company" never answers their phones!!! HOW'S THAT?!?!

Hello there,

Yes I had to wait my turn, but then there are many people needing assistance and the consultants can only work as fast as the queries they get. I had excellent service from Raymond (and others) who have been extremely helpful whenever I have gone there. Raymond sorts out my queries quickly, he upgraded my services, renewed my contract, sorted my modem and now is fixing a query I have with my email account. Thank you very much Raymond and thank you Telkom.

Very poor service received, i ordered a new phone they gave me a new number and when i went to change it to my old telkom number they said they will process it. My number now has stopped working completely.

Completely useless. Never answer their phone. Never have stock. Never return calls from their voicemail. Never call you when they promise they will.. pretty much what you would expect from a Telkom store!

Pathetic service! went in to take out a contract. The unskilled people who work there or the incompetent systems messed my entire account up! They didnt correctly load my banking details now they expect me to pay them a lumpsum of money because of their incompetence and have my account suspended. Choose any other provider trust me. And any other branch!

Always willing to help . Make sure they have stock of modems. Always a pleasure dealing with Raymond . All staff friendly and do the best possible to help

Telkom, service not great and system mostly slow and sometimes offline

Horrible service. Employees can t help, they re like a very bad decoration at the office - when you ve problems with internet employees can t do nothing and you re speaking to them (employees here are definitely stupid, I ve no an idea how they got a job) like to the wall. Telkom SA just stole money- internet is very slow and middle of the month it s possible that internet can be cutting off.

I can t advice this service to no one

Do any of the managers read these previews,i agree with all that have posted here,you are the most pathetic company the world has ever had,is it because you are short staffed or what,no one picks up the phone from your side.What is the use of putting contact numbers when the phone rings endlessly.

2 months and I still didn't receive the product that I am being charged for.Thank you Telkom

Can't really decriibe how I feel , no one answers the phone , I keep calling everyday no one answers

They do not know the meaning of Customer Service, they do not answer their phones. I'm trying to cancel my contract and I'm not winning

I'm delighted to be in this place with great experience of every day life of Johannesburg

I want to say .

For the past few days I have been received bad service from the Telkom Store at Rosebank mall .. Firstly I applied for a contract for two cell phones and it was pending for almost one week. Eventually when I received a response, I was only approved for one cell phone and they cannot tell me why .. Don t get me wrong, but I just want a reason why ?

Yesterday I went in Store to collect my phone .. only to find they cannot activate the sim card because of some system issue and some order that needs to be cancelled first. They gave me the phone, and said I would get a call first thing in the morning from one of the consultants, to port from Vodacom to Telkom and sim card activation. Till this hour I m still waiting for a call !!!!!!!! I have a cell phone I bought and cannot use !!! very unprofessional, now I have to drive back during peak hours to get my handset device and number activated.

DON'T BOTHER CALLING THEY DON'T ANSWER CALLS, I WONDER WHAT DOES THE FLOOR MANAGER DO, THEIR SERVICES SUCKS.

Utterly refuse to answer their phone. You are in the phone business.

You know Telkom will never get a 5 star. I am only giving 3 because the consultants were helpful.

Lack knowledge, experience, training. A really tough experience, not for the faint hearted. Like anything Telkom, yet another poorly run government business, service is not part of the vocabulary. I suggest your learn lot's of eish wena, as that's about the only thing you will get. Don't go there for a service.

Telkom in general is absolutely useless...good service is rare as the company's culture does not promote customer satisfaction.

Helpful people who know their stuff. Much faster than calling in.

The service sucks these guys don't even answer their phones. I have tried 5 times and the phone just rings and rings and still I have not been able to get through

They don't get back to you and never answer the phone. Really disappointing experience.

Terrible experience, we need a -5 Star. I went in last week to upgrade my sim, wasted my time with an Indian lady with No name badge who assured me my wifi will be functional in 2hrs, after 4 calls over 20 minutes each during the week still no help, fast forward to today, over an hour in the shop, assisted by a colored lady with pink lipstick and no name badge, okay maybe not assisted as I'm still waiting for her call. Had to leave and run errands and she took my number, still nothing, don't even bother calling the branch - they won't answer. BAD Service, for home wifi, try the CellC next door.

One of the better Telkom branches I've been to. Great service and they've managed to help us everytime we went there with an issue. Only reason for 4 stars is because the network is REALLY bad.

This truly without a doubt is the best Telkom store in JHB. Every staff member has an interest in customer service and will help you even if they don't have your cellphone choice on display, if it wasn't for this store I'd still be dying at Cell C. Thank you Telkom!

Fairly slow service and they never seem to answer the phone - what is the point of having a contact number to which customers can't get through?

I have taken out a data contract on Saturday 31 October 2015 which was meant to be activated on the 1st November 2015. To date the sim card has not been activated and no one answers the phone at the store. I am in Pretoria so cannot come to the store to enquire what the problem is. The Telkom call centre cannot help as they say the card has not been registered yet. Please can you respond and give me proper contact details so I can speak to someone to resolve this.
Collin Naicker

Very poor service, I was there 2 weeks ago to apply for a new home contract. Every day I had to go to the store to pay for something. Why not tell me on that day what immediate payments are needed????

I am still waiting for my delivery till this day!!!!
Bloody pathetic service

The lines were long but only two counters were open, the rest of the sales team just stood around doing nothing....we stood for over 30 minutes. Terrible and slow.

Had to update this review: Upgraded my iPhone 7 to iPhone XR as well as my router to uncapped. The lady that helped us told us that the insurance on the new phone will cancel the old phone automatically. Two months later I was a victim of a mugging and lost the phone. When I call telkom insurance they claim that the store did not update their system to show that I upgraded the phone. They then changed their story claiming I said I did not want insurance on the phone, when I asked for paper work, they can t find it! Now I ll be paying for a phone including insurance for a phone I no longer have.

Actually got what I wanted with no hassles. More telkom stores should learn from it.

Bad service but good people trying to help through bad systems and processes