Sybor Technologies Inc

The manager went beyond his duty to help me with posting my packages and got me the best rates.Highly recommended this location

I went to this location after having a terrible experience at another location where I ended up walking out with my package. all staff is arrogant Satya and pakaj are very loud and taking his language

I had a dozen genealogy reports totaling over three hundred pages in all copied and digitized. This UPS store crew were so courteous and professional. They really took care of me. It's good to know that customer service is still a priority in today's busy life style. I will definitely be a return customer.

i always come to this store, they take out the time and really help me with my printing

I visited couple of days ago to this store for International shipping and printing job. It s wonderful service and price I got. Thank you so much Mr.Pankaj Patel to give me special package price.

This is actually not a UPS store -- at least that's what they seemed to tell me. I had my package sent to this store for pickup, as it was the closest outlet. I received a call from the store asking me why I did that instead of having it directly delivered to my home address (I had my reasons). And they charged me $10 to pick up my package for which I already paid a heavy shipping fee online. It is unclear who pockets this money. Perhaps they were just following standard procedures but I would not choose this store again for UPS-related stuff.

This review is a long one, but I can assure you guys it'll be worth your time. I had to make 2 shipments of about 40-60 packages to homes. I initially wanted to try USPS because I knew it would be cheaper. The package requirements were that I needed to have a tracking number for each package that I would then provide to each person that the package was being sent to. USPS told me that they could not provide me with the address in the tracking number. Only city and zip code. Well, this is useless if you're sending multiple packages to the same city and zip code, which was no good. In addition to that, I had to write out the addresses, which ate about 1-2 hours of my time. I went to this UPS and the guy helped me effortlessly. He provided me with specific tracking numbers, and email confirmations for each and every package. Which made forwarding tracking numbers even easier. For my second shipment, UPS was a no brainier. This time, I created a spreadsheet of names, and addresses. I forwarded the spreadsheet to the UPS guy, and he took care of it. Shipping has never been this easy. I am never going to USPS again, and in terms of pricing, each package here was 1-2 dollars more expensive than USPS, but I can definitely say it's worth it. Excellent customer service. The representative reached out to me everytime an error occurred due to my sloppy handwriting. I don't blame him. This is why creating a spreadsheet was a perfect solution for us both.
P.S. I also waited 45 minutes in line at the USPS, and less than 5 at the UPS store.
Update: So after my second, mass package drop off, there was a bit of confusion with one package. It was accidentally sent to the wrong person, which wasn't a big deal. We had the package sent to the correct person from there. However, in one of the packages I accidentally omitted the apartment number, and the package was returned to the UPS store due to lack of address information. I spoke with the UPS representative, and they informed me that I had to pay to ship it out again. I reminded the representative that, although it was my fault for forgetting the apartment number, they did send out a package to the wrong address. The representative was very reasonable, spoke to his manager, and waved the shipping fee due to their first initial error, which covered my error. Some of the best customer service available.

Horrible and rude, UPS should really think about revoking these people's franchise. not to mention SLIMY, I was shipping a computer part and was alreay pretty secure in it's original packaging, these folks insist on repackaging it to almost twice the weight with a much bigger box. causing me to spend a lot more money to ship.

Very friendly staff. Always there to answer questions and help. Been here several times and they will be my go-to for shipping any-and-all packages!

Horrible service lost my package and basically told me "oh well"!

The owners are nice, and I usually experience no wait or short wait times. I have a mailbox here and utilize their notary and shipping services several times per month. Never had a problem here.

Can I put half star or no star? Very rude manager, associate cannot explain to me why I cannot change the delivery address of an unused and paid return label, he asked the "Manager" to explain to me. The first word of the manager when he showed up, reluctantly, was, "What do you want?" Ooops, very bad beginning. He said that the label can expire if unused and it is "clearly" stated in UPS' rule. I asked where the rule is and he said "You can check the website" and it is not his fault that I did not bring it in one month ago to change the delivery address and told me, even so, I would had to pay for the change as well. He wanted to call UPS' customer service and I did not have time to wait for an "available agent" so I chose to lost the money I already paid, not much, 20 dollars but the UNSERVICE made you feel like you have lost several grands. FedEx in the future only.

Needed to drop off package on Thanksgiving Day and they helped even when they were closed!

my name is muhammad zark khan and they are very good i shipped the package through that store and package value is 600 $ the package get lost by mistaken and the store manager claim the file and i got my money in 5 days.. easy and fast service

The customer service rep was pretty rude when I tried to return a package that was sent to my address by mistake. I wouldn't normally post negative reviews, but these guys need to change their attitude about things.

Definitely a helpful bunch. Welcoming staff, warm and friendly and very helpful.

Fantastic staff that will do everything needed to get your business taken care of. Never a long wait as well. Great establishment

The best ups I ve been too..they spent 20 min trying to find a receipt I ve asked for and they were super patient and kind about it
Thank you

Came here for notary service. Customer service is sub par. The owner made me wait 15 minutes while he signed off on multiple deliveries.

I come here every single day and am treated like family. They will even help me unload from my car if I have a lot of packages. More than that, no customer ever has a long wait. I am completely satisfied with this UPS. Much better than others

This horrible place has despicable customer service and no drop box!!!!! Save yourself a trip!

This is the best ups store in sugarland. I had trouble shipping some stuff but with the help of Pankaj I was able to ship that package and it reached on time.

These guys, starting from the owner Pankaj Patel and all the employees really go the extra mile to help the customer. They have stayed after closing in order to wait for a UPS truck to assure the boxes went out on the day. Kudos!

awful customer service. slow. store is unbearably hot.

VERY NICE customer service. Profesionl management. Reduction price comared to Fedex or DHL . the most important thing is the possibility to speak your native language to give more details . they speak English . Spanish. French. Arabic .hindi and ordu..etc. it's help a lot. I really liked this place

Good service at this location, can get a bit busy at times, but overall positive experience.

I have awesome experience from this location they have nice service and also they give good prices for shipping too.

Its at nice costumer service all staff special jennifer summerhawk she its very nice person and good notary i recommend this store

The staff here is friendly and helpful. I'm an Amazon Prime user and I end up here returning stuff every so often and it's always quick and easy.

Very bad service. They take too long to ship out my shipment that I needed to ship out right away. We dropped the package on Friday before 1pm and it s still in there office on the following Monday afternoon.
This is such poor service that UPS company should take notice about their dealer s bad service.

Beware this location, especially with any USPS package.
I dropped the USPS priority to this location few months ago; I even paid right there for them to print the label for me. They never sent to USPS pick up. They don't provide the scan to acknowledge that they receive it, so there is no way you track it.
My package worth over $300 just vanished, even though I paid priority and insurance but can't claim with USPS since nothing shown in their system.
No business ethical at all.

The manager and employees are very attentive and considerate. They didn t charge me to fax one paper because I waited a long time and didn t have an attitude about it. Sometimes it s about the customers cooperating with the business in order to get things done right and make everyone happy. I will always go here now.

Inexperienced notary staff. Had to go somewhere else just to get a simple document notarized.

In reference to the owners review:

Sir, you or your employee had clearly seemed to be not interested in notarizing my document and made numerous attempts to find a reason not to. For instance, he questioned the quality of the paper used for my photo in addition to several other factors that were essentially irrelevant. Yes, the affidavit was part of a larger document. However, like I explained, the affidavit was a statement that required notary signature and had no reference to the other pages of the document. I provided the unfilled document for reference. Moreover, the document had already been submitted to the responsible agency and the agency had requested to be resubmitted due to needing a more recent date. They did not ask for me to resubmit the remainder of the document and neither should you. I went to another UPS store and it was notarized without hassle. Like I said, it clearly seems that there was no interest in notarizing my document. You can make up whatever excuse you need to but it should have been a straightforward action that required less than 2minutes of time. The premise of potential "legal trouble" applies to any notarized document. Either you should seek additional training or stop advertising that you provide services that you do not. Regardless it was poor service and my review reflects as such, hopefully others will find it helpful.

i do many international shipments and after coming to this store i don't go to the other stores. very helpful staff

The ladies that work here are always so nice and helpful! The older gentleman (I couldn't see a name tag) has some real small d**k energy and shouldn't make jokes about anyone else's appearance ESPECIALLY in front of customers.

I have a mail box here and frequent this location often. All staff are very friendly and helpful. Great location. Convenient to First Colony Mall, SL Town Square and HWY 59/6. Would recommend without hesitate.

NOT OPEN SUNDAY'S AS THEY REPORT ONLINE. LONG DRIVE. NOT OPEN!!!!!!

Terrible customer service.
Slow and rude. Will not use again.

The staff is always friendly and professional. They offer a great array of services and products. They are great to work with and will bend over backwards to make sure you are completely satisfied.

I love the staff here! They are always super helpful and always go above and beyond to help me with my shipping needs.

I come to this location often. I'm usually in and out. Staff is always kind.

Took the fedex box to this store. The owner helped tape the box and put the shipping label on it. Great customer service even though I was not a customer.

I really love this store UPS at Sugar Land. The service is perfect. Workers very helpful and their attention wonderful. I had been comming to this store for so many years. Lately Amazon had introduced KHOLS as a option to return stuff but i do not trust KHOLS therefore i keep my UPS store at KENSINGTON DR. Sugar Land...good customer service....

Extraordinary customer service by Pragnesh. I am new to the city lost my way, thanks to the google maps and I was driving in circles for an hour. I admit I was a bit baffled and irritated when I reached the store to do an Amazon return.
When I showed the label to Pragnesh he said please come back this is a shipping label can t be scanned.
I hadn t paid attention to that I complained about my drive. He said Ok I d help you email this to me I d print it.
Then my battery dies so he arranges for a charger meanwhile gave me access to internet in office computer to send him the label. Of course I didn t remember the password.
I left saying I d come later but forgot my package at the store . Yes I know
When I realized I called and asked to speak to Pragnesh only. He agreed to send it to amazon once I email him the label. He did this after hours.
I can t expect this level of care and help anywhere else.

Searched online and found store open today(Sunday) til 3pm
Drove over there to find it closed-- sign clearly states that iris loses on sundays!! Need to clarify online data

Very helpful. Fast service. Reasonable rates. Highly recommend.

I came to this store a couple of times. Every type I felt that customer service is wonderful. They go out of the way to help me and satisfy fully.
Arif Lodhi

Rood employees , line to wait (never seen in UPS before ) . Worst experience , never recommended .

I always come here to get my UPS my choice packages and there is never a long line . They always move quickly and are always friendly .Wish USPS took notes from Ups regarding customer service .

Website says opens at 7:30 so I went early but door says open at 8. Wasted trip.

I visited this store last weekend. The employees are extremely helpful. And their service is really good.

Super helpful! Pankaj was very nice, I will come back when I need more printing done

I dropped off an iphone to return to Verizon and an hour later realized I forgot to reset it to factory settings. I called the store and they went out of their way to help me.

If I could I would give zero stars. UPS lost a very important package sent December 22 to Cibolo, Tx (just northeast of San Antonio). Tracking showed it made it to San Antonio on December 26th. Then it vanished. On January 2nd I called this store (Kensington Drive in Sugar Land) and was told they were too busy to talk to me but would call back. I went on line and started the lost package claim procedure. The store did not call back. On the 5th I called again and was again told they were too busy to talk to me and would call back. On January 8th I went through the painful process of calling UPS and after being transferred five times with a minimin hold time of about 15 minutes each time, I got a supervisor. She was able to tell me the last time my package was physically scanned was at the Kensington Sugar Land Store. The bag my package was supposed to be in made it to San Antonio, but not my package. I called the Kensington store and relayed this information. They promised to check their survalence cameras and call me back. I never heard from them. Again. January 17th my package appeared in Dallas, was then sent to a Waco, then San Antonio where it was allegedly delivered late today. No thanks to the Kensington Store who were too busy to help after taking my money and losing my package. Horrible, uncaring people with whom to do business when things go wrong.

Very poor customer services. Horrible, rude and threatening customer service. Do not even go near it.

Won't pass up a chance to overcharge you. That rates are posted nowhere in the store should tell you something. If you must use these guys, check UPS on the web first so you know the approximite shipping cost for the type of delivery you want.

Awful service! Don t go to this place there are at least another 2 ups stores within 1 mile!!

I went to this location after having a terrible experience at another location where I ended up walking out with my package. The experience here was like night and day. They took excellent care of me, quick and excellent customer service. Was definitely worth driving the few extra miles.

Excellent customer service. Will use this store again

This is a great place. I went here a few days ago to get a document notarized. The staff are so awesome, helpful, and professional. I am truly grateful. I will be back.

Always use this UPS store and always experience very good service.

Worst store ever. They dont know what they are doing. I prefer the Store on Hwy 6 and bissonnet over them, They have a really pleasant and welcoming store

Courteous and friendly staff, they took very good care of my international shipment