Bruce Engelhardt
Great telecom company offering competitive rates for voice and data services. You can call and speak with human beings located in the states if you have a question about your service.
What reviewers say about Spectrotel
Customers are sharply divided in their feedback. Six reviewers gave five-star ratings describing Spectrotel as top-notch, knowledgeable, and offering competitive rates with helpful, attentive staff, while three reviewers gave one-star ratings citing unreliable service, aggressive billing and collections tactics, and being more expensive than competitors.
What does Spectrotel do?
Spectrotel is a telecom company that provides voice, data, hosted VoIP, and managed services to small and enterprise business customers. Based on the reviews, they operate as an aggregator working with multiple carriers and have a Network Operations Center in Neptune, New Jersey.
What are the most common complaints about Spectrotel?
The most common complaints focus on poor service reliability, such as phone lines cutting out during calls, slow issue resolution that can take days, and difficulty when customers try to switch providers, including disputes over final bills and termination fees. Reviewers also felt that pricing was not as competitive as expected compared to alternatives like cable providers.
AI-generated from reviews on this page. Verify anything important with the company directly.
Ben Browder
Terrible, service is dependent on the old devices they use from other companies...phone lines cut out after 5 minutes of talking and if there is an issue it takes the entire day or days to fix. They also are the only company that actually charges a termination fee if it is due to moving/closing a business and they are NOT the cheapest either even though you think you are getting a deal. They quoted me almost $400 dollars for internet/phone at one location...then I called Cox cable and they quoted me less than $200. They literally do not care about the customer and are only in it for a single contract then they move onto the next victim
Jeffrey Todor
Spectrotel is a top notch, Next-Gen Aggregator. From their state-of-the-art Network Operations Center in Neptune, New Jersey, Spectrotel utilizes their partnership with nearly 300 nationwide carriers to provide a full suite of Voice, Data, and Managed Services to small and Enterprise business customers. Channel Partners, Business Owners and IT Executives who are looking for a service provider to help them upgrade to the latest in voice and networking technology, while consolidating multiple bills, need look no farther than Spectrotel. They make it simple, and keep it personal.
Tom Grabowski
Pretty outstanding well-run company. Very knowledgeable and intuitive staff utilizing Cutting Edge technology.
John Carling
A great company. They'll help you get the services you need at the prices you want. The sales team looks out for you and doesn't sell you unnecessary things, while keeping your technology up to date, so you're not left behind.
Joe Ferrante
They serviced a simple one line account for me which was fine for a long time. However after deciding to move my provider they become very hard to deal with. They simply prolonged the process 43 days and billed me for the time that it took to get a simple number transferred. Rather than try and make it right they call and threaten to send my lousy $80 to collections. Real class act. They got an extra $80 good job.
Gabe Sette
The best kept secret in the industry. Spectrotel has become one of the fastest growing Integrated Solutions Provider in the business. Come join our growing team.
Guy Yasika
An excellent company providing a very good hosted voip service
Eric Simmons
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