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Selfridges

4.4· 6,792 reviews
Average ratingGreat
4.4/ 5

Based on 6,792 reviews

569%
418%
36%
20%
17%
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What reviewers say about Selfridges

Generated with AI from 6,792 reviews on Trustburn · updated 9 days ago

Across the cross-section of reviews, customers frequently praise Selfridges as a favorite or upscale destination with a great location, massive size, and appealing on-site food options, while mixed and lower-rated feedback points to high prices, loud or inappropriate music, and occasional rudeness from staff.
What does Selfridges do?

Selfridges is a chain of department stores offering clothing, shoes, bags, accessories, luggage, beauty products, kids products, home and technology items, food, wines and spirits, gifts, jewelry, and watches for men and women, with products also available online. The company was founded in 1909 and is headquartered in London, with additional offices in Birmingham, Manchester, Exchange Square, and Manchester Trafford.

What are the most common complaints about Selfridges?

Based on the lowest-rated reviews on file, customers complain most about rude and unhelpful staff, poor or unresponsive customer service, and the perception that prices are very high, with some also noting a decline in the store's character or culture.

AI-generated from reviews on this page. Verify anything important with the company directly.

Nadine Sealy
Reviews 1

Headed straight to the shoe section of course. Service was fast and friendly although she was rushed off her feet as on her own in the main section.
Headed to Christian Laboutin where again, the service was impeccable. I was served by Khurrum who helped me purchase yet another pair of CL's.

zehra ata
Reviews 1

No stars! Customer service is a disgrace! Rude, arrogant pigs! The manager of Louis Vuitton who I think was called Claire spoke down to me like I was something she had walked in! My 16 year old daughter who had saved up for a purse, which is now damaged although she has only used it 3 times wanted a refund. My poor daughter went there 3 times to ask for one and was spoken to the with such disrespect. I met her on the last attempt! Dont buy anything from there, you won't be able to get a refund. Oxford Street and Bond Street LV is a JOKE!!!!!!

Lamis
Reviews 1

Great department store. Definitely one of the best in the world just for its vast selection of luxury to streetwear brands. Love the new pop-up area within the corner of the store always excited to see what's there weekly and also within other departments. Has bit of everything inside from food hall, cafes, bed linen, luggage etc. But not in a tacky department store kind of way. Just supercool and great brands. Can't fault it.

Amber Good
Reviews 1

What's not to love about Selfridges?! A beautiful store full of beautiful and tasty things! I must confess I am heartbroken that they no longer stock Leonidas chocolates, but still they have a good range of chocolate and everything and anything you can think of. perfect place to find a present, shop, eat, drink, etc. They have a complete range of make up counters and plenty of shop assistants to help. Bathrooms are spotless too. One of my favourite stores in London.

John Craig
Reviews 1

Selfridge's is considered one of those "must visit" places in London, and it's definitely worth checking out if shopping is your thing, but when all is said and done, it's only really a very big, rather posh retail store. Sure, it has a few nice restaurants and bars to enjoy, but unless you live for the idea of spending a fortune on fashion, jewelry and other high end goods, it's a bit of a wasted trip

Rachel ER Neighbour
Reviews 1

First time visitor to The Brass Rail in Selfridges. Wonderful staff who are very helpful in accomodating of special dietary needs. Being gluten free I opted for the chicken salad. A very generous portion arrived and was as delicious as it looked with various salad ingredients I should use at home. Definitely worth a visit hence five star rating :^)

C-J Watson
Reviews 1

It's exuberance, it's art, it's excess an it's very special. Love Selfridges, the breadth of choice an the people you see there. I've never been anywhere like it and my Mrs adores the shoe galleries.
It's a special part of London and I hope, always will be. There's a pro-doggy approach (so long as they're held) and they bend over backwards on service.
My only advice - avoid peak times as it can be frustratingly busy.

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About Selfridges

Selfridges is a chain of department stores that offers clothing, shoes, bags, and accessories for men and women; luggage; beauty products, including skincare products, make-up products, bath and body care products, men’s grooming products, and beauty gift sets; kids products; home and technology products; food, wines and spirits, and gifts; and jewelry, watches, and accessories. The company also offers its products online.

Selfridges was founded in 1909 and is headquartered in London, the United Kingdom with additional office in Birmingham, Manchester, Exchange Square, and Manchester Trafford.

Address
40 duke street
Categories
Retail