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Selfridges

4.4· 6,792 reviews
Average ratingGreat
4.4/ 5

Based on 6,792 reviews

568%
417%
37%
24%
13%
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What reviewers say about Selfridges

Generated with AI from 6,792 reviews on Trustburn · updated 9 days ago

Across the cross-section of reviews, customers frequently praise Selfridges as a favorite or upscale destination with a great location, massive size, and appealing on-site food options, while mixed and lower-rated feedback points to high prices, loud or inappropriate music, and occasional rudeness from staff.
What does Selfridges do?

Selfridges is a chain of department stores offering clothing, shoes, bags, accessories, luggage, beauty products, kids products, home and technology items, food, wines and spirits, gifts, jewelry, and watches for men and women, with products also available online. The company was founded in 1909 and is headquartered in London, with additional offices in Birmingham, Manchester, Exchange Square, and Manchester Trafford.

What are the most common complaints about Selfridges?

Based on the lowest-rated reviews on file, customers complain most about rude and unhelpful staff, poor or unresponsive customer service, and the perception that prices are very high, with some also noting a decline in the store's character or culture.

AI-generated from reviews on this page. Verify anything important with the company directly.

PRIYA MISTRY
Reviews 1

I always used to rely on Selfridges' extensive magazine section to get international magazines I couldn't find elsewhere but I went there today (not been for a while granted) and it was tiny, obviously didn't have the mag I wanted, so it was a wasted journey. Also I hate that you have to go past the perfume counters to get in, they always make me gag coz it's far too strong a smell!

craig ellis
Reviews 1

Has to be the best department store in London.
Mixture of designer concessions and boutique brands. There s a Food hall on the ground floor with luxury gifts like macaroons and chocolates. You can grab a light bite with things from Yo sushi to a salt beef sandwich. Gadgets and household on lower ground. Fabulous alcohol and cigar department. Fine wines section with experienced sommeliers on site. There s a beauty department offering massages and treatments also.. practically everything you could want under one roof in a very high end retail location.

Alina Nasser
Reviews 1

Really upset. Ordered a gift for my friend s birthday. It was supposed to come last Saturday and it never arrived. Been going back and forth since trying to sort out a refund. Shocking service for such a big store and no apologies on their part- never ordering here again!

John Bubu
Reviews 1

Right in Oxford Street the best shopping centre in the heart of London. Beautiful building outside and super huge in the inside. The ground floor is full of cosmetics brands where you can find any make up you can imagine. They also do your make up for free and advise the best makeup for your skin. The floors above are full of clothes for men and women. The selection is huge. A bit pricey but most of the fashion items are unique and you cannot find them anywhere we else. I do recommend a visit.

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About Selfridges

Selfridges is a chain of department stores that offers clothing, shoes, bags, and accessories for men and women; luggage; beauty products, including skincare products, make-up products, bath and body care products, men’s grooming products, and beauty gift sets; kids products; home and technology products; food, wines and spirits, and gifts; and jewelry, watches, and accessories. The company also offers its products online.

Selfridges was founded in 1909 and is headquartered in London, the United Kingdom with additional office in Birmingham, Manchester, Exchange Square, and Manchester Trafford.

Address
40 duke street
Categories
Retail