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Selfridges

4.4· 6,792 reviews
Average ratingGreat
4.4/ 5

Based on 6,792 reviews

566%
419%
36%
24%
15%
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What reviewers say about Selfridges

Generated with AI from 6,792 reviews on Trustburn · updated 9 days ago

Across the cross-section of reviews, customers frequently praise Selfridges as a favorite or upscale destination with a great location, massive size, and appealing on-site food options, while mixed and lower-rated feedback points to high prices, loud or inappropriate music, and occasional rudeness from staff.
What does Selfridges do?

Selfridges is a chain of department stores offering clothing, shoes, bags, accessories, luggage, beauty products, kids products, home and technology items, food, wines and spirits, gifts, jewelry, and watches for men and women, with products also available online. The company was founded in 1909 and is headquartered in London, with additional offices in Birmingham, Manchester, Exchange Square, and Manchester Trafford.

What are the most common complaints about Selfridges?

Based on the lowest-rated reviews on file, customers complain most about rude and unhelpful staff, poor or unresponsive customer service, and the perception that prices are very high, with some also noting a decline in the store's character or culture.

AI-generated from reviews on this page. Verify anything important with the company directly.

Santania Phillipsien
Reviews 1

Ms. ELLY from the women s department in Selfridges (philipp plein) is the most kindest, most helpful, sweetest customer service o have ever come across from going to Selfridges, I ve never felt so welcome and heavily helped like she has, she gave me the best experience since coming to Selfridges, very kind lady, Selfridges need to give her a pay raise or higher role in there, thank you Ms. ELLY for being so kind and helpful.

tan weekiat
Reviews 1

A very upscale department store that sells almost anything you could ever dream of. Quality of the products on sale are mostly excellent. Also, there are many different brands to choose from. Had a hard time deciding what to buy with my limited budget but ended up getting some chocolates and tea leaves.
I highly recommend that you give this place a visit.

Chris Bill Heath
Reviews 1

If for some bizarre reason you ever imagined what it d be like to go shopping in Omar, or Dubai, or Qatar, then this is the experience for you.

It s where excessive wealth meets zero taste and has 6 children (who will become obese, but wear Gucci tracksuits!).

GOSIA Cyganowska
Reviews 1

Bought presents for newborn twins, gift wrapped and sent directly to them. One baby received a present and second baby nothing as Selfridges decided to replace baby s present with concealer for new mum. I found it embarrassing and poor. Selfridges agreed to correct the order only if I send the concealer back so I m left without a pressie for second baby as feel too embarrassed to ask for the concealer back. Do not recommend this store.

Fabiana Riveros
Reviews 1

Incredible place with a long standing history. Did you know that Selfridges came up with the idea of allocating the perfume department in the main entrance, so customer will be instantly hit with the smells and be attracted to look. Today I visited Aoyama Flower Market and got one of their Valentine's roses.

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About Selfridges

Selfridges is a chain of department stores that offers clothing, shoes, bags, and accessories for men and women; luggage; beauty products, including skincare products, make-up products, bath and body care products, men’s grooming products, and beauty gift sets; kids products; home and technology products; food, wines and spirits, and gifts; and jewelry, watches, and accessories. The company also offers its products online.

Selfridges was founded in 1909 and is headquartered in London, the United Kingdom with additional office in Birmingham, Manchester, Exchange Square, and Manchester Trafford.

Address
40 duke street
Categories
Retail