My intent with writing this review is to help othe...

My intent with writing this review is to help others who are debating whether or not to buy security from Safe Haven to know what they are getting into. I really wish me and my wife would've read the 1 star reviews before signing our contract. Usually I find one star reviews to be untrustworthy due to the anger/passion that's potentially clouding the writers' judgement, but in this case, I agree with most of the things said by the other 1 star reviewers. If I list all of the problems with Safe Haven, this review would be too long to keep anyone's interest so I'll give the biggest fault or two with the whole business, and what I wish I would've known before buying 3 years of this.

1. Safe Haven sells ADT security and yet, in my experience, ADT doesn't even know they exist. So, if you think you get that 3 or 6 month trial period within which you can still cancel if your system has 3 or more problems, (the one that ADT offers), think again. They have different contracts, but it feels like that is pretty well hidden. We were passed back and forth from ADT to Safe Haven and no one seemed to know what was going on.

2. SafeHaven has a contract clause where you can also get out of it if their system malfunctions a certain number of times and they can't fix the problem. But what does this mean in practicality? That they'll never let you out of their contract. They will replace your old system before letting you go. We literally had our system not go off when it should have, 10 or 20 times, and even worse, had it go off when it wasn't supposed to TWICE, waking us up in the middle of the night thinking their was someone in our house. It literally did the opposite of what it was supposed to, and now we literally don't use it anymore because it makes us feel LESS SAFE. And yet we can't get out of the contract for 3 years. We'll likely pay the 75% and get out now VS in 3 years because of how much we have disliked the system.

3. I could go on with other complaints, but I think those are by far the most serious, and upsetting, and reasons I would heavily encourage everyone to stay away from Safe Haven. Maybe ADT itself is good, but buying it through Safe Haven is a mistake. Plus they only have 1 brick and mortar office and its in Missouri. So if you have any problems, you'll likely get passed around on the phone until you're so frustrated you give up. Oh, and they wouldn't even tell me where their in person office was over the phone... they would only email it to me. Not a huge deal, but thing after thing added up to make this whole experience feel like a scam.

I hope that this helps at least one person to decide to stay away from this company. I'm not even sure if all the positive reviews on here are real... If you look on Yelp and on the BBB you definitely get a different story.

I expect to get a response starting with this:

"Thank you for providing your feedback and letting us know about this issue, __________. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us...."

And then for nothing to be done about our issues. At this point I've given up on getting our money back, but I hope someone else reads this and saves their money.