Cody Maxey

Review of Safe Haven Security

UPDATE 5 months later. After being with this scam ...

UPDATE 5 months later. After being with this scam of a company for 5 months. After the first 3 months I started having issues to the account. When I had personal things stolen from my front porch and have no video record of it. When I called to complain they told me to go with the insurance company they aren't liable. So getting this straight I spend almost $80 to NOT monitor and report and they wont do anything about it. When trying to call them about the ADT Money Back Guarantee. I find out they are just using the ADT name to get people to think they are part of the company and will not honor the ADT guarantee. That you are only to see if the items work for 3 DAYS to determine if it s worth it. Which we all know a brand new item and system is going to work at least a month until you starting having problems. Issues I have had SO FAR are stuff stolen from my porch, people at my door and not getting notified and when going to see who pushed the button says retry or troubleshoot. Getting an error message all the time using the app, sensor going off everyday and getting a call about glass alarm break sometimes twice a day. Then when calling to have a techs (which now cost $25) to have some one tell me its the Wi-Fi everything works fine on ADT end. Now the going back and forth of and being on the phone for hours getting nowhere. After they get you signed up they could care less since you are stuck in a contract for 3 years. By the way DO NOT call the actual ADT company they can not help you and tell you that its not their company. If I would have know that Safe Haven ADT was different then the actual ADT company I wouldn t have signed up with them. The ADT actually will help you shoot even the lady from the actual company said what a pain it was to get in touch with the company. Getting things stolen from my front porch was the last straw then to be told I understand your frustration. I just want out of this contract so I can go with someone I trust to watch over my belongings.