RoomStore

Araceli was amazing! Got everything I needed. Than...

Araceli was amazing! Got everything I needed. Thank you so much!

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Robert, excellent salesman, very friendly.

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I wasn t a happy camper when I came to replace an ...

I wasn t a happy camper when I came to replace an inferior mattress for the 3rd time 15 years. Yes that s 3 inferior mattress that I was approved to replace from Rooms To Go. I was greeted and handle by Scott who rescued me and made my new mattress purchase very pleasant. I appreciate Scott being pr...

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See Scott! He is very patient and welcoming. Massi...

See Scott! He is very patient and welcoming. Massive store..great selection.

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James was soooo nice! He helped me to find the per...

James was soooo nice! He helped me to find the perfect nightstands for my bedroom. Kind, friendly, and welcoming. Would recommend him any day!

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Alan took care of us and welcomed us into the stor...

Alan took care of us and welcomed us into the store with a really cheerful attitude. He even stayed late to help us find what we needed! He is amazing and wonderful...thank you so much for your help.

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Chris is an awesome Sales guy! Helpful and gives g...

Chris is an awesome Sales guy! Helpful and gives good honest feedback!

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Our Salesperson. Adam, was so friendly, knowledgea...

Our Salesperson. Adam, was so friendly, knowledgeable and attentive! The store is spaced out enough to where we felt safe walking around and trying out the products. Can t wait for our new living room set!

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Mr. Ben Hodge is a very experienced sales represen...

Mr. Ben Hodge is a very experienced sales representative. He is thorough and patient as you go about selecting the furniture that you want.

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Nice items to choose from

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Wanted to write a review on Scott, he was super fr...

Wanted to write a review on Scott, he was super friendly and helpful! I hate when salespeople make me feel pressured when making a big purchase and I didn t feel pressured at all by him! It was refreshing!

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I buy with karina and have the best experience eve...

I buy with karina and have the best experience ever she was very profesional

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Araceli was super friendly and helpful. She really...

Araceli was super friendly and helpful. She really helped me to pick the perfect furniture for my room.

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Ben was very attentive and checked on us several t...

Ben was very attentive and checked on us several times while we looked.

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This place is better then the other Rooms to go in...

This place is better then the other Rooms to go in Dallas
I like the customer service, especially Aracely - she was very helpful and gave us ideas

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I have never received such good and patient custom...

I have never received such good and patient customer service like I did at rooms to go here today with Ubaldo! I will always come back here for any of my furniture needs they have such beautiful good quality furniture. And I will be asking for ubaldo specifically he is awesome.

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Great experience at Dallas location! Robert is the...

Great experience at Dallas location! Robert is the most honest salesman that I've never met before! We are very thankful to him for all the guidance

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Great place and good experience mr Ben he s help u...

Great place and good experience mr Ben he s help us he s a good person and he is know what he is doing

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Bought a dinning set from here back in February or...

Bought a dinning set from here back in February or March to be delivered in April. The salesman told me that I would get 2 white chairs and 2 gray chairs like I want, and upon delivery I found out the salesman ordered all gray! Paid over $800 for a set I never would have purchased. I was told by cus...

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James is a awesome salesman. He was polite, didn t...

James is a awesome salesman. He was polite, didn t hover while we were looking and explained every detail if the process and was very thorough. We will be back.

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Terrible!! I wish I can only give zero!! Customer ...

Terrible!! I wish I can only give zero!! Customer service, sales people are terrible. Managers are rude and not helpful. You have to fight to get your money back from these people. Never will buy anything from here again!! I am done with roomstogo!!

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My visit to Rooms to go back was very rewarding

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Brittani Wilson was very helpful and patient in le...

Brittani Wilson was very helpful and patient in letting me know information about rooms to go financing options!

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Our sales specialist was amazing. She was patient...

Our sales specialist was amazing. She was patient, understanding, and gave us space to make a decision. When you go make sure to ask for ARACELI. You will be in the best social distanced hands.

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Finding great furniture has never been easier! My ...

Finding great furniture has never been easier! My mom isn't great with english but thankfully there was a salesperson "Gigi" who was a great assist in helping us pick the right items. She was very kind and answered all our questions. I really do recommend asking for her if you want the best experien...

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I like the services araceli ! Great job !!

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Scott assisted me and I couldn't be more pleased w...

Scott assisted me and I couldn't be more pleased with his service. He was very helpful!

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My overall experience with Araceli Dominguez was G...

My overall experience with Araceli Dominguez was GREAT!!! Very nice and helpful, I highly recommend her, she has excellent customer service!! She knows exactly what she is doing and takes her time, she was very detailed for any questions I had. I will definitely be coming back.

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Cost to high

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My wife had called to inquire about Reclining sofa...

My wife had called to inquire about Reclining sofa & love seats. She spoke to James Craft and immediately my wife said to me stop checking other furniture stores & go see James at Rooms to Go. We both appreciated Jame s knowledge of the merchandise, service options and all through our time he did n...

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Will never go there again

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Mr. Troy was very personable. He took time to an...

Mr. Troy was very personable. He took time to answer my questions and he was patient as I picked out my furniture.

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This place is great, with amazing customer service...

This place is great, with amazing customer service. Thank you Chris for all your help!

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Had a great experience in store today! Chris helpe...

Had a great experience in store today! Chris helped us find a couch that was in stock and perfect for our new home. He was extremely knowledgeable and made our experience great!

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Scott was really great

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Very good customer relationship with Araceli. I en...

Very good customer relationship with Araceli. I enjoyed her assistance.

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Nice Friendly staff was greeted at the door and of...

Nice Friendly staff was greeted at the door and often asked did I need assistance. Would like too see a little bit more furniture. But overall awesome atmosphere!

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In retrospect there is a work in motion to change...

In retrospect there is a work in motion to change the dynamics.

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I bought a living room set from this store and I'm...

I bought a living room set from this store and I'm very pleased with it; it's so comfortable! Araceli was very friendly and provided great customer service. I don't like pushy salespeople at all, and I never encounter pushy people here :) Keep up the great work, Araceli!

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Mairan Lopez helped us find what we needed!

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Our salesperson, Ubaldo Canto, was very helpful wi...

Our salesperson, Ubaldo Canto, was very helpful without being pushy. Appreciate his professionalism.

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Great deals

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Excelent attention, by Mr. Alejandro.

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This has been the worst experience on purshasing f...

This has been the worst experience on purshasing furniture. I went to this store 2 days ago, and we bought a $2,500.00 QUINN size mattress. The soonest day to deliver it was today. I received 2 confirmation texts about the time the delivering will be. My son stayed at home to rceive it. Then I notic...

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Thank you Alex and Robert for all your help! You g...

Thank you Alex and Robert for all your help! You guys made it a very easy process and I m happy with my purchase!!

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I liked how Araceli took care of me, she was very ...

I liked how Araceli took care of me, she was very kind and very attentive

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My sales guy Chris was awesome and got me squared ...

My sales guy Chris was awesome and got me squared away and fully explained full price breakdown.

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Selection is great and service is great. Neli real...

Selection is great and service is great. Neli really helped my wife & I choose the new living room set for our new place.

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Great customer service

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James was knowledgeable, very professional and ans...

James was knowledgeable, very professional and answered all of our questions. He made our 3rd Rooms To Go experience as amazing as the first two.

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I bought a bed set about 3 years ago. Recently I m...

I bought a bed set about 3 years ago. Recently I moved and lost one of the rail hooks that holds my bed together. I had to reach out to the Customer Service department because I couldn't find the part at any retailer. They told me to wait 90 days (3 months) AFTER I sent my money in to receive the pa...

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Araceli was very helpful. She is wonderful!

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I liked the service they give to the client, Ms. A...

I liked the service they give to the client, Ms. Araceli took care of us very well

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Worst customer service ever! The associates at thi...

Worst customer service ever! The associates at this store are not very knowledgeable and will lie to you just to make a sale. I would avoid this store at all costs. Shop a different Rooms to Go!

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Came here to buy furniture for my new apartment. J...

Came here to buy furniture for my new apartment. James was incredible and made this process a lot easier than I thought it would be. I highly suggest coming here if you re looking for new furniture!

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We enjoyed working with Robert on our sofa purchas...

We enjoyed working with Robert on our sofa purchase and appreciate his help to pick the beautiful and comfortable sofa with a reasonable price.

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My retail associate Ubaldo canto was very attentiv...

My retail associate Ubaldo canto was very attentive and answered all of our questions very informative.

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They had what I was looking for.

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Professional salespersons, excellent prices on flo...

Professional salespersons, excellent prices on floor and regular merchandise. This place you can count on them when you shop there. Service dept is excellent doesn't have you on hold for 45 min like Conns.

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Beautiful showroom all sales people very nice

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I have the best experience buying with Karina she ...

I have the best experience buying with Karina she made all easy and fast if I need more furniture I will look for her.

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Scott Barr ... is a good seller nice to people I l...

Scott Barr ... is a good seller nice to people I liked the way they treated me ... I recommend that when you go to buy is dirjan with ...

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We were assisted by Araceli, she provided all the ...

We were assisted by Araceli, she provided all the required info that was needed for our purchase! Overall experience was very good.

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Do not go here. Spend your money properly and go s...

Do not go here. Spend your money properly and go somewhere else for good product. Horrible customer service

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It was wonderful experience. I was looking for a r...

It was wonderful experience. I was looking for a recliner and Araceli helped me pick out the best deal!

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I bought the Alison 3 piece king upholstered bed t...

I bought the Alison 3 piece king upholstered bed today. Sales Associate, Ubaldo Canto, helped me through the purchasing process. He made this process quick and easy. I was very thankful for his professionalism and knowledge. I can t wait to receive my new bed in Jan. 25th! I am also glad my bed will...

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Ben gives great service. I always ask for him.

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Very good prices good customer service The bad thi...

Very good prices good customer service The bad thing is that they will deliver my purchase 3 weeks later and I didn't like that at all

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Jeff helped me get my bedroom furniture in Austin....

Jeff helped me get my bedroom furniture in Austin. Showed me lots of different options and happy with what we picked. Thank you!

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Great service, fast, and patient.

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Not much variety and stock is mostly not available...

Not much variety and stock is mostly not available for atleast 1 month time line.

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Aracelli provided absolutely excellent service to ...

Aracelli provided absolutely excellent service to me and my mom, she made sure we understood the deals and also spent time helping us set up our finance plan, she never hesitated going over details we didn t understand regardless of how many times she explained it.Her service was PHENOMENAL!!! THANK...

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I WILL NOT BE BACK TO THIS STORE EVER. MY HUSBAND ...

I WILL NOT BE BACK TO THIS STORE EVER. MY HUSBAND AND I PURCHASED A DINING ROOM SET EARLY LAST MONTH AND WAS TOLD THAT IT WOULD BE DELIVERED ON DECEMBER 21ST AND WHEN THAT DAY CAME THEY CALLED MY HUSBAND AND SAID THAT IT WOULD BE DELIVERED ON THE 29TH BECAUSE THEY DIDN'T HAVE ALL 6 CHAIRS IN STOCK. ...

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Great prices, selections, service, salespersons an...

Great prices, selections, service, salespersons and you can visit anystore and have it delivered in your city. Awesome!

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Excellent furniture and very good service.

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A furniture store, incredible. Excellent quality i...

A furniture store, incredible. Excellent quality in their products, excellent attention from their sellers. Comfortable, attractive and lots of variety

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Nice furniture.

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I had a great experience

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This rooms to go is great.

This rooms to go is great.
Great customer service and the best value for the money.
We met Aracely who help us find the perfect bed and couch that we needed.
She never pressured us to buy anything and gave us lots of info.

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The worst experience buying furniture. Not only di...

The worst experience buying furniture. Not only did my brand new couch start tearing at the seams within the first 4 months, but it took almost a year for them to review my claim and replace my couch. Still don t have the replacement actually. Worst customer service as well- the customers always ri...

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First time shopper and limited with my English was...

First time shopper and limited with my English was happy to find Mrs. Mairan Lopez who is bilingual as my sales representative. She was so helpful to both my daughter and I in purchasing furniture for my daughter's home. We enjoyed looking around the store without having the pressure of a salesma...

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Will never get furniture from there again. First o...

Will never get furniture from there again. First off the lady helping us lied about everything putting Insurance on things and adding stuff we said no too already. We didn't know until after we paid fully $4,000+.

Had to call and cancel all the insurance/others and then when we went to go pick up...

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Robert is an excellent salesman.

Robert is an excellent salesman.
His customers service was excellent.
I would love to do business with him anytime I visit again for purchase items.

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Araceli was my sales person and was very helpful a...

Araceli was my sales person and was very helpful and accommodating! I even had to change my order and I found her extremely friendly, knowledgeable and polite!

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Overpriced cheaply made stuff with some pushy sale...

Overpriced cheaply made stuff with some pushy sales people

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Warm attention, thanks

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Very friendly and helpful staff. Araceli helped us...

Very friendly and helpful staff. Araceli helped us choose furniture we love and made the process very simple. Will for sure be coming back .

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Great experience buying my living room furniture R...

Great experience buying my living room furniture Rooms to go the one on LBJ. The sales woman, Araceli was fantastic and helped us even with matching my accent chair. She took her time patiently with us. Thank you for your outstanding customer service!

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Wide selection of contemporary furniture mostly so...

Wide selection of contemporary furniture mostly sold in sets. This is a very large and nice store. Salespeople are waiting at the door like car sales people so it is hard to just go in and casually browse.

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This is not the highest quality furniture you can ...

This is not the highest quality furniture you can get obviously, but the value is good. I've gotten things here several times when I just needed to fill out a room in my house, or my office. The salespeople have always been friendly. I like how things are already matched if you're on the go and don'...

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A very nice store, super friendly & helpful staff ...

A very nice store, super friendly & helpful staff (Rick's my guy), great selection of quality furniture as well as accessories/accent pieces and the prices are 2nd to none. I highly recommend this store for all your furniture needs.
Sincerely, Wayne J.

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This is the best place where you can look for your...

This is the best place where you can look for your furnitures, with the best prices and designs, he also added that the attention that Ubaldo gives to customers is super good. Thanks to Ubaldo I was able to take home my sofa the same day.

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Ubaldo was a huge helper and very patient with the...

Ubaldo was a huge helper and very patient with the process. He talked us through all the details that entailed the purchase of a new living room set and answered all our questions in a very friendly manner. Ubaldo s knowledge and willingness to make the customers feel at ease made this trip a stress...

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We bought furniture with warranty and neither the ...

We bought furniture with warranty and neither the warranty company nor this store is willing to help us out. Please don't waste your dollars in buying their warranty.

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Has everything I need for my home

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Such a great experience!

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A store that gives you many options. But the best ...

A store that gives you many options. But the best was the excellent service, attention and recommendations from Ubaldo; do not hesitate to ask for it.

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Not happy with delivery experience. Drivers unable...

Not happy with delivery experience. Drivers unable to understand or speak English. Management doesn't recognize the problem. "We use an independent delivery service." Will do my utmost to never buy from RTG again. :-)

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They had 20% off everything in the store. Always h...

They had 20% off everything in the store. Always have great furniture. Service was great found what I was looking for.

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We there to look for simple office furniture, like...

We there to look for simple office furniture, like a work desk. Their furniture is very nice, but mainly living room and bathroom furniture is offered.

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