I bought a bed set about 3 years ago. Recently I m...

I bought a bed set about 3 years ago. Recently I moved and lost one of the rail hooks that holds my bed together. I had to reach out to the Customer Service department because I couldn't find the part at any retailer. They told me to wait 90 days (3 months) AFTER I sent my money in to receive the part. They were rude and unhelpful every time we emailed/talked on the phone. If you're looking for a retailer to purchase furniture at, save yourself the headache and DON'T PURCHASE FROM ROOMS TO GO. Amazon ended up over-nighting the part to me for way cheaper than what Rooms To Go was charging. I wish I just went thru Amazon originally, but I thought Rooms To Go would have been more helpful. I was wrong.