Just rang the number, went through two lots of selection questions, put in queue all consultants busy after some music an announcement 'the number you called is out of service' line goes dead'
picked up my new car from the dealership on 24th jan , all looked fine and i was happy , two weeks later scratches appeared on the bonnet after the first wash ,,,,so dealership covered them up with something , very worrying , sent photos to the dealership , they did not want to know , jam...
The new Renault Clio TV advertisement shows various moving cars with people and items on top, such as a man playing a piano, a woman sitting at a table and a couple dancing, etc and a man running over several cars - which I assume is to demonstrate the strength of the structure of the car s roof.
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I have been waiting for a certificate of conformity for 9 months, no one replies to emails or phone calls, appalling service. Im still trying!!!! need to register my car in France and they cant help either!!!!! Its a french company!!!
If i could put 0 stars i would of, i have had problems with my renualt kadjar for a year and a half now, the car came up with the warning light, went and paid to have diagnostics done as the garage was right there when light came on, it More
Try speaking to their complaint department regarding getting my Zoe repaired by Renault, but they say Renault don't have their own Garage to do repairs and i should contact my insurance and they will sort it out???? instead of me making a complaint, felt like i was on the receiving end?
as soon as ...
Worst company ever experienced sold faulty car cannot fix it over year i still struggle they simple don't care insist keep going for diagnostics and second opinions around united kingdom use my fuel travel costs they provide only local rent courtesy car but only pay for rent. Misleading customers wi...
Having bought a Renault Magane in 2010 I was thrilled with the car. The dealership ( Hylton Renault Cheltenham) left a lot to be desired .
`I replaced the car with an up dated version. The car is everything I hoped for and more,but the dealer is getting worse.
. I ordered the car in February o...
I was told to go to an interview, it was supposed to start at 12 but because of how unorganised they are I was sat waiting for a whole hour before my interview began. I was then told that they would respond within the next day or two, I got a call a week later telling me that they had 'filled all th...
Currently have issues with my car for the last 4 and a half months. Approximately 10 seperate visits to Renault dealerships to try to resolve the problem (70 mile round trip everytime) . Currently have not had my car for nearly 2 months as apparently they are awaiting parts. Also have had confirmati...
They manage to damage the car paintwork and fix it badly and they do not accept responsibilities for any damage caused.
Horrible customer service. They should close Renault for good.
'17 plate renault trafic, 47k miles, 2nd service, misting on front suspension and only 50% covered under warranty and been told i HAVE to replace both front suspension.....what a joke!!!!!!! ill be selling after the poor warranty run outs in april......what a joke!!!!!
Picador sholing is the dealer...
The customer service is a disgrace. Kept me on hold for 50 minutes.
They don't seem bothered that my new 69 plate Master van has a number of faults already showing. The dashboard has more lights flashing then my Christmas tree. To be fair to Renault, it did run for the first six days problem free. ...
Professional and fantastic service. The customer service is the best service car we have used. We have no hesitation in recommending Renault !!
Don t buy a Renault Car the worse Costmer care or service in the car industry. Service you will get is like 3rd world country
I think all good reviews they is fake from employees or family don t trust Renault cars
I have a Renault Trafic which has had a few problems over the years.
But basically a decent van.
Renault Uk and the 3 dealers i have used have very poor customer service.
When things go wring prepare to scream and pull out your hair.
I bought a Renault Twizy just over a week ago with barely 40 miles on the clock and registered in the V5 in February 2015. The hand brake was not working properly and the wheels made a noise when travelling. I took it to Westover Renault who are a very nice Company to deal with, but because it w...
Sadly Renault Customer Service has gone downhill even more with poor response from Case Managers. Complaining they are busy with too bigger workload. Not surprised.They just don't ring back half the time.
It is my first Renault Car and I was exciting because I bought a Capture, Eco car no Road Tax plus cheaper on fuel.. ....But Something I never know? I trying to order a touch up paint for my car and I have been told not available in any dealership or even the Car factory because they don't make it....
DO NOT TOUCH RENAULT - I have had Renault for only 2 years brand new and it has had break problems and other complications! The car is manufactured dangerously!
Customer Support at Renault UK is shameful. Renault agreed to supply a Certificate of Conformity free of charge for my UK registered van but they would need 4 to 6 weeks as they had to get it from Renault France. After confirming they would do just that they rescinded on the offer and told me I ha...
Without a doubt the worse company I have ever dealt with - by a long way. Rude staff, terrible and inconsistent service. Just do not buy a vehicle from them for fear of having to deal with them if you have an issue - which you are likely to have. They will no doubt reply saying they have dealt w...
18 months steering fault on under warranty car, customer support at Renault, uninterested unprofessional incompetent ignorant. want the facts?? try and deny not returning calls or emails - eh Cherie??
Ade- you are lucky to get a support manager, all i get is junior trainee, or with this level of s...
0 stars. Customer service is non existent. You'd think that Renault would go the extra mile to look after their customers especially when they are making a complaint but no. I am fed up of being fobbed off and not listened to. If I could give you the car back I would. I will never purchase a Renault...
READ BEFORE YOU BUY!!! CLUTCH DANGEROUSLY EXPLODED ON THE MOTORWAY!!! purchased a car in December brand new. The car was suppose to built and ready for march however when March arrived Renault built completely the wrong car! Yes you read More
Customer service is shocking. Such a lack of communication. Waited over a week for someone to call me. I've had to do all the calling and still waiting on answers. Felt like I wasn't listened too for something that was out with my control but yet I'm being penalised for. This is really stressful an...
Have 64 plate capture & had engine completely cut out on me whilst driving with no warning signs at all! Brought car originally from dealership in the summer 2015 & had full service history with them every year since. Been told I need to pay for a new engine that will cost the same as what the car ...
Well impressed with my Vel Satis, best car owned yet
My Renault kadjar locked itself with my key, bag and most importantly my BABY inside (it is not meant to lock when the key is in the car). Before anyone asks no my phone was not near my key fob. The car locked within a second of me closing my baby s door and me opening the drivers door. I had to sma...
HOW DO YOU PUT NO STARS? DON'T BUT A CAR from this company the most unorganised company from sales team to the manager called Ismail Kola at head office. Never once tried to resolve the situation to an obvious error made on their behalf. The email correspondence was not even grammatically correct ...