Customer Support at Renault UK is shameful. Renau...

Customer Support at Renault UK is shameful. Renault agreed to supply a Certificate of Conformity free of charge for my UK registered van but they would need 4 to 6 weeks as they had to get it from Renault France. After confirming they would do just that they rescinded on the offer and told me I had to approach Renault France myself at a cost of 175. I used the formal complaint procedure and guess what, the person/department I was complaining about replied with all manner of excuses and refused to escalate my complaint further or independently within the organisation.