My Renault kadjar locked itself with my key, bag a...

My Renault kadjar locked itself with my key, bag and most importantly my BABY inside (it is not meant to lock when the key is in the car). Before anyone asks no my phone was not near my key fob. The car locked within a second of me closing my baby s door and me opening the drivers door. I had to smash a window to get my baby out. Should mention the cars Temp was 25+. Roadside assistance wouldn t come to me and help get the window fixed as they said I d smashed the window myself and that s deemed as vandalism. Spoke to customer complaints at Renault UK (a manager I should add) who told me he d call me the next day before midday to organise my car to be taken into to get looked at. He did not call me. I organised my car to be taken into the dealership as I m now petrified of the thing. I called him and he took over 4 hours to call me back. Told me he d call me the day after the car gets looked at to check in with me. I m still waiting for this call and that was meant to happen last Thursday. I call him yesterday and get told he ll call me back later that day-I m still waiting. I enquired with a receptionist who do I speak to to complain to about the complaints manager? and apparently there isn t anyone customer based?!?! Allegedly there is nothing wrong with my car. I m scared of the thing and have to second guess my every move now. I m disgusted by Renault customer complaints and will not buy from Renault again. I ll be sharing my story to anyone that will listen!